Archive for the ‘Reputation’ Category

The Power of Crowdsourcing Insights and Innovation

Friday, April 20th, 2012

By Pascal Beucler, SVP & Chief Strategy Officer, MSLGROUP & Gaurav Mishra, Asia Director of Social Media, MSLGROUP

Pascal Beucler

According to the recent PwC CEO Survey of 1200+ business leaders across 69 countries, business leaders believe that crowdsourcing people’s insights are one of the main drivers for leading innovation and change. Earlier this year, we launched the People’s Lab crowdsourcing platform and approach to help our clients crowdsource insights and innovation. People’s Lab forms the core of our distinctive insights and foresight approach, which consists of four elements: organic conversation analysis, MSLGROUP’s own insight communities, client-specific insights communities, and ethnographic deep dives into these communities.

This four-part approach helps us distill a deep understanding of societal values, consumption behaviors and attitudes towards brands, not only in terms of insights that help explain our world today, but also foresights that give us a glimpse of future worlds.

Gaurav Mishra

As an example, 100+ thinkers and planners within MSLGROUP share and discuss inspiring projects on citizenship, crowdsourcing and storytelling on the MSLGROUP Insights Network. Every week, we pick up one project and do a deep dive into conversations around it — on the MSLGROUP Insights Network itself but also on the broader social web — to distill insights and foresights.

We have been sharing these insights and foresights with you on our People’s Insights blog. Now, we have compiled the best insights from the network and the blog into the People’s Insights Quarterly Magazine, which you can download from SlideShare or view below:

People’s Insights Quarterly Magazine

View more documents from MSLGROUP

We started with the belief that some of the most inspiring projects that are shaping marketing and communications are at the intersection of citizenship, crowdsourcing and storytelling. Three months and thirteen weekly insights reports later, we feel validated that our intuition was right.

Introducing The Quarterly Magazine

In the first issue of the People’s Insights Quarterly Magazine, we start off with a framework for purpose-inspired transmedia storytelling, which weaves together elements from all the three drivers of citizenship, crowdsourcing and storytelling.

Then we look at thirteen inspiring projects at the intersection of these three drivers. Many of these projects build upon at least two of the three pillars of citizenship, crowdsourcing and storytelling and some leverage all three.

We hope that you will enjoy the magazine and subscribe to receive subsequent issues. We also hope that our magazine and blog will inspire you to start a conversation on how you can distill actionable insights and foresights from conversations and communities.

Q&A with MSL Boston’s Meghan Gross

Friday, January 28th, 2011

Meghan Gross recently joined MSLGROUP as senior vice president of the corporate practice in its Boston office. Gross brings 20 years of experience in private sector B2B marketing, helping C-level executives navigate key reputation issues at the intersection of legal affairs, communications and marketing. Time to get to know her a little better. Read on for a Q&A.

Why did you decide to join MSL?
I just completed nearly a decade on the client side, in the legal services industry.  I had always intended to return to the agency side at some point, and MSLGROUP has always been on my short list for my own use and as a referral to lawyers and clients.  At some point, I believe competency is assumed: to get to the pitch, agencies need to do well at messaging, media relations and be proficient at social media.  But MSLGROUP had the right culture and approach, and I knew was a place I really wanted to develop a practice.

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MSLGROUP’s Andy Tannen In Chief Executive Magazine

Tuesday, January 4th, 2011

In an op-ed for Chief Executive Magazine, Andy Tannen, Senior Vice President and Director of Strategy and Development, reviews the key lessons to be learned from 2010’s corporate reputation challenges. In the piece, he explains that corporate reputation is a financial issue, along with the growing importance of social media in mitigating crises.

MS&L’s David Chamberlain Comments on Apple “Antennagate”

Tuesday, July 20th, 2010

Apple’s iPhone 4 has been dominating the news with speculation of a recall, in what was a PR challenge for the company. MS&L’s David Chamberlin, Director of Crisis and Issues management, offered his take on the situation in several publications throughout the week, including The Street, PRWeek and AdAge.

“The key in reputation management is five-fold: keep the customer as your north star, be prepared, take quick action, be authentic and be responsible,” said Chamberlin on The Street web site. “Apple needs to address this issue through the lens of their customers, not through the lens of an engineer. Providing bumper cases to customers with the phone would be a nice gesture,” Chamberlin said.  Click here to read the entire Street article.

Vlog: Webster Lewin Talks about iPhone 4

Wednesday, July 7th, 2010

After the very successful introduction of the iPhone 4, Apple has faced customer complaints and public ridicule about dropped calls and signal strength with their iPhone devices.

Apple faced the issue head on in an open letter to iPhone users in which the company states that, “issues are actually due to a glitch in the iPhone 4’s cellular reception indicator, which may incorrectly display more bars of signal strength than are actually available.”

In a brief video blog, Webster Lewin, MS&L SVP and Director of Digital Strategy and Innovation, shares his thoughts about the new iPhone 4 via video phone from New York.