Archive for June, 2010

Every Brand’s Golden Ticket

Monday, June 21st, 2010

The UK has Prince William and on this side of the Atlantic, we elevate pop princesses and action heroes to royal status. We live in a celebrity-obsessed society and though we may not like to admit it, we are curious to know what Lindsay Lohan will tweet about next, and more importantly whether it will make any sense.

The fact that the media landscape has changed by leaps and bounds over the past five to ten years is not earth shattering news, but as PR professionals, we are tasked with finding new and relevant ways to trump our competitors and land our products and brands in the pages of top publications from Good Housekeeping to the New York Times and let’s not forget US Weekly and Star Magazine. Celebrity integration in the form of brand ambassadors still proves to be one of the best ways to stand out in the crowd. When implemented strategically, celebrities have the power to improve awareness, define brand personalities and generate consumer and media interest, which ultimately translates into increasing sales.

The question becomes, with the overwhelming amount of pop princesses, reality stars and teen heart throbs, how do you best select a celebrity to align with your brand? One of the most important qualities to look for is someone that is not overly exposed. For example, now that Brooke Shields has promoted just about everything from Colgate Toothpaste and Coppertone Sunscreen to Latisse, she has lost the credibility needed to provide mediable brand endorsements.

Here are a couple of tips to keep in mind when considering a celebrity partnership:

- Depending on the product or angle you are promoting, try and find a celebrity who is an expert in the area, has publically promoted a similar cause or written a book on the topic.

-Choose a celebrity who has a personality, reputation and the characteristics that are aligned with your brand.

- It’s not just the name that is important. A celebrity spokesperson must be knowledgeable, resourceful and can creatively weave in messages and talking points.

- The ideal relationship is collaboration. A celebrity spokesperson should be able to offer insight and expertise that can work into messaging.

- Know your brand and realize that using a celebrity spokesperson is not always necessary.

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How to Network Successfully and Painlessly

Thursday, June 17th, 2010

Did you know that more than 60% of people find their jobs through networking? For many people, just hearing the word “networking” triggers a feeling of complete dread. This is probably because you immediately think you have to pick up the phone, call everyone you know and beg for a job. But in reality, networking is much less painful. It’s merely establishing professional relationships with others for the purpose of learning and sharing information, ideas and advice. Put that way, it doesn’t sound nearly so bad.

However, you will want to keep in mind that networking is a process and results, in the form of a new job, aren’t always immediate. So commitment to the process and patience are key. Most employers prefer to hire someone they know or that their employees know and recommend. So while it would be ideal to get in and meet the human resources director right off the bat, meeting and forming relationships with the company’s employees is the next best step. You can bet that when I receive a referral from a hard-working and intelligent employee, his/her referral moves to the top of the pile (assuming he/she has the right qualifications) for the next appropriate opportunity that is available.

Networking also plays to your advantage with the “hidden job market.” These are the jobs that for one reason or another are never advertised or posted by a company. Some statistics say that as much as 75% to 95% of total job vacancies are “hidden” jobs. By networking and keeping your interest and experience top of mind with employers, you have a greater shot of being considered for these opportunities.

So all that being said, how do you go about networking? Obviously there are a ton of approaches. Below are ones that I’ve found to be highly effective in the communications and agency world.

Linkedin.com—Advertising, marketing and public relations professionals were early adopters of linkedin.com. If you are going to begin your networking and job searching, I highly recommend that you spend some time crafting your profile. The more information about your experience, skills, clients, etc., the better. As you connect with people, you can use the advanced search function to find out if any of your 1st connections have contacts that work in the industry or company that you are targeting. Once you find the persons that you want to connect with, I recommend that you get introduced to that person through your original or 1st connection. This is the linkedin.com way of not “spamming” someone and much appreciated to those on the receiving end.

PRSA—The Public Relations Society of America, whether your local chapter or national chapter, hosts events, training seminars and the like. If you are not one to walk into those types of events solo and start introducing yourself, think about joining one of the PRSA committees where you can meet people in a more one-on-one way.

University Alumni Network—Talk to your university and find out if they have an alumni directory that provides job titles, industry and contact information for graduates. Many times the school connection can bring about informational interviews with potential employers and word-of-mouth referrals to the alumni’s network of contacts.

Volunteer organizations—Volunteering is a great way to meet people personally and professionally. It provides a shared interest and connection for the participants, making the relationship building process a bit more organic (i.e. not forced). And volunteer groups also widen your circle of contacts, introducing you to people that you wouldn’t normally meet. People with different backgrounds, careers and educations.

Informational interview requests—Informational interviews are a great way to learn more about a company and its culture, and evaluate if you would want to work there. I like informational interviews because there isn’t as much pressure for either party. These interviews allow you the time to ask the in-depth questions not answered by the company website, and they allow you to demonstrate your interest and skills without having to make the hard sell. Plus, if you make a good impression, the interviewer may be willing to forward your resume to colleagues in the industry that may have job leads or suggestions.

Nebraska and the Big Ten: Making Love, Out of Nothing At All

Tuesday, June 15th, 2010

I’ll venture that I’m the only person to think of Air Supply’s signature hit song, “Making Love, Out of Nothing at All,” when I heard the news of the University of Nebraska joining the Big Ten.

We as marketers have a natural tendency to want to hype things and control the message as much as possible. “Educate” (my favorite marketing euphemism) the various stakeholders why this is great news for them. “Encourage” consumers to discover the real benefits and why these developments are not only meaningful to them, but cause for celebration.

Yet smart marketers also understand that real, sustainable relationships typically are those that are self-discovered and driven by consumers. And here is where the Big Ten and other conferences will have to tread lightly when adding schools with established traditions and rivalries that often stretch over decades. People inherently don’t like change and the caliber and steeped traditions of these schools arguably require a change management program as much as a marketing campaign.

I’ve already seen pundits predicting the “new” rivalry of Nebraska and Ohio State. That particular rivalry may very well happen, but the teams and fans will have to see what naturally develops rather than having it forced upon them by a marketing or media machine. My greatest fear – albeit hopefully far fetched – is a corporate sponsor rushing to artificially create fresh rivalries and introduce trophies upon the new match-ups even before the games are played.

It will be an interesting study in what the “new normal” becomes in these major conferences and whether love truly develops where only general familiarity at most had existed before.

OilSpill.com

Wednesday, June 9th, 2010

Like many people, I’ve been glued to the news coverage of the Oil Spill. Beyond the tragedy, it has been incredibly interesting to see this play out online. There have been a lot of angles, and tons of content, so I thought I’d share some interesting finds and observations from around the web.

* There is a huge disparity between online coverage (such as blogs) and within the mainstream press. While initially interested, blogs quickly moved on to more pressing issues like Facebook privacy and the new iPhone.

* Creative agency jess3 got a bit of press for releasing a Firefox plug-in which once installed, blacks out all instances of “British Petroleum” across the web, so that “the company which cannot be named” will never offend readers again.

* @BPGlobalPR An anonymous guerilla tweeter has taken a darkly humorous stand on the calamity by adopting BP’s voice. His snipes are incredibly popular with almost 140,000 followers as of June 8, 2010.

* Grassroots Mapping crowd sourced aerial images of the spill, filling in the blanks in the coverage of the spill. In a related note, the Louisiana Bucket Brigade has also crowd sourced the mapping of the spill. It’s interesting to see how it spread over time by adjusting the controls on the map.

* There are over 457,000 people in Facebook’s largest “Boycott BP” group and over 20 other groups with 1000 or more people in them. Many fake BP pages have cropped up with messages from the venomous to the inane.

* On the pro-BP side, well there’s BP themselves. They have deployed a robust array of digital assets, all aggregated here.

* And of course there’s the joint Deep Water Horizon Unified Response effort – which does a good job of being generally informative and helpful, with its own suite of social media tools, courtesy of the US Government.

Nothing on the social media menu was missed. BP’s Facebook page has frequent updates about their clean-up efforts and a live feed of the leak underwater. Their YouTube channel features an apology and a promise to make the situation right from Tony Hayword. Their Flickr page shows the multi-pronged approach to their effort – day by day – and their Twitter profile keeps a steady drum beat of updates and reaffirmation that “the job is far from done” and that BP will “make it right.” They have also released websites for each of the states affected.

All this content is great, but it’s getting lost in the cacophony – which is largely negative for BP. SEO requires time and that’s one resource BP doesn’t have. Rather then let the news outlets tell the story for them, they’ve taken out paid search ads for terms like “oil spill” and “oil news”. Reportedly, they’re spending upwards of $10,000 per day to make sure that their side of the story isn’t lost. Paid media was also used by Toyota during their recent recall crisis.

Not surprisingly, they’re taking a lot of flak for this type of expenditure. As an American, I understand the outrage. As a digital marketer and communications professional, I recognize that if BP is going to emerge out of this crisis and rebuild their image, it must be done. Enduring slings and arrows is something BP better get comfortable with; they won’t be going away any time soon.

Does anyone see other interesting tactics being used to get the various messages out about the oil spill – whatever the perspective or source? Be sure to list them in the comments section.

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Make Sure Your Media Pitch Breaks Through: Plan Desksides!

Monday, June 7th, 2010

Spring has officially sprung, and it is one of the busiest times of the year for companies. Especially for those looking to ramp up their media relations efforts for the year, it is the perfect time to consider coordinating a deskside media tour.

Take a peek at your inbox. Chances are you have hundreds of e-mails, many of which have not yet been read. According to Radicati, a typical business e-mail account receives approximately 110 messages on a daily basis. This number is projected to rise annually, suggesting that e-mail communication is not going anywhere anytime soon. However, this also means members of the media are inundated by electronic messages, many of which they never get to reading. While the telephone is still a valid method of communication, it is rare that an editor has sufficient time to spend chatting.

In the past few months, I have worked closely on various deskside media tours for consumer brands, ranging from packaged foods to health supplements. For companies that have not explored the option of a deskside tour, it may be worth considering, as it offers an excellent opportunity to earn face time with targeted outlets that are relevant to your brand.

First things first: What is a “media deskside tour”? In short, desksides are one-on-one meetings with members of media. While these meetings can be scheduled with any form of media (from bloggers to television producers and newspaper reporters), it is most common to plan meetings with magazine editors.

What can I expect during the meetings? With editors understaffed and busier than ever, a deskside meeting may last anywhere from 10-30 minutes. While this may not seem like an extensive amount of time, a few minutes is all you need to make an impact.

This time allows the brand representative(s) to share information on the latest news, products and information from their brand. It is common for this time to include brainstorming of possible story angles and how the brand can work with the editor to make something meaningful to their audience. If applicable, this also offers an opportunity to test the product.

In today’s world where we are drowning in e-mails, tweets and text messages, the face time garnered from a deskside meeting is invaluable. Not only are you able to generate instant brand awareness, it helps build long-term relationships. And, when it boils down to it, relationships are what effective public relations is all about.

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MS&L Chicago Wins PR Pro of the Year and Reputation Management Honors

Wednesday, June 2nd, 2010

On May 26, 2010, MS&L Chicago was recognized with accolades from the Public Relations Society of America (PRSA) at the Chicago Skyline Awards, including finalist honors for Best In Show. The PRSA Chicago Skyline Awards recognize organizations and campaigns that have successfully addressed communications opportunities and challenges with superior skill, creativity and resourcefulness.

The PRSA recognized MS&L Chicago’s managing director, Joel Curran, with the PR Professional of the Year Skyline Award. Joel won the award for building the visibility of MS&L Chicago during a challenging economic climate. The Chicago office also won the Skyline Award for Reputation Management and a Skyline Merit Award in the Marketing Consumer Products category.

Congratulations to Joel and the team for raising the standard of quality and client service in the Chicago PR community!