Archive for April, 2011

Media Spotlight on a Royal Brand

Friday, April 29th, 2011

There are certain events that will only occur once in a lifetime — Halley’s Comet or 11:11 on 11/11/11, for example. April 29, 2011 represented one of these monumental events, as Prince William and his fiancée Kate Middleton were married in London’s historic Westminster Abbey.

In the days leading up to the wedding, a New York Times/CBS News poll revealed that only six percent of Americans had been following news about the wedding closely. While this poll might reflect a general apathetic attitude toward the Royal Wedding, it is not aligned with the attention it has received in media, particularly among social media.

Check out this infographic from Mashable, illustrating that the most chatter about the Royal Wedding has actually come from the U.S. and not the U.K. The media hype began immediately after William and Kate’s engagement announcement, and continued to build ever since. In the past few weeks, outlets from CNN to Us Weekly chronicled every detail of the Royal Wedding on Twitter, from the guest list to speculation about Kate’s dress.

The Royal Wedding has been a true mash-up of traditional and social media, integrating reporter commentary and coverage with consumer interaction. CBS reported that 9,000 new posts about the wedding are posted online each day. Soon after the engagement, a British Monarchy Facebook page was created to share an insider’s look from the Royal family, particularly leading up to the wedding. (The page currently has more than 400,000 “Like”s.)

The year of 2011 has been filled with devastation in the news, from the tragedies in Japan to the various tornadoes that recently hit the U.S. Why is it, then, that there is more chatter about the Royal Wedding in social media than the Japan earthquakes?

Perhaps the fairy tale union provides Americans the opportunity to cling to something positive. Or, it is possible that, bigger than the wedding itself, the union between William and Kate has sparked the new Monarchy in England, and we are fascinated to watch how it all unfolds.

As the Duke and Duchess of Cambridge traveled to Buckingham Palace via a horse-drawn carriage, Piers Morgan noted: “After Diana died, a lot of people in Britain felt that the bright light of the Royal family had gone. That we had lost our superstar. As I watch these scenes, there’s no doubt, we have got a new superstar in Kate Middleton.”

Although the wedding itself is over, I have a notion that media coverage of the Duke and Duchess’ every move will be prominent. And I will be one of the people anxiously awaiting the latest…in my tiara, of course.

In the Loop News Roundup

Monday, April 25th, 2011

It’s been a week full of news in digital, mobile, crisis and reporting. Check out what we’re reading this week:

Bulldog Reporter’s Daily Dog, “How’s Your Mobile Strategy? Half of Americans are Shopping with Mobile Device, New Arc Worldwide Study Finds” - As more Americans rely on mobile devices in making purchasing decisions, companies are cornered into delivering valuable mobile experiences, or risk biting the dust.

TechCrunch, Five Reasons Twitter will Kill TweetDeckDigital experts fear Twitter’s acquisition of TweetDeck is purely a defensive business strategy and Twitter has no intention of developing TweetDeck further.

PR News, Deepwater Horizon Explosion and Oil Spill – One Year Later– Commentary on the PR fallout of BP’s oil spill appears mixed on the one year anniversary of the environmental disaster.

Gizmodo, More Fingers Point to September for the iPhone 5 Launch– Three sources with knowledge of Apple’s supply chain confirmed the next iPhone is expected to hit stores in September.

Crain’s Chicago Business, Chicago Sun-Times Wins 2011 Pulitzer – The Chicago Sun-Times earns a Pulitzer for its documentation of Chicago victims, criminals and detectives facing neighborhood violence in the city.

MSL Chicago Shares Advice with Loyola University Chicago Students

Wednesday, April 20th, 2011

MSL Chicago’s corporate branding team shared career insights and experiences with the students of Loyola University Chicago’s Beta Rho Honor Society in the School of Communication. Senior account executive Susie Schreiber, and assistant account executives Kelli Hartsock and Sean McCarthy discussed maximizing an internship experience, differentiating yourself in the industry, and diversifying your resume across smaller and larger agencies.

“Don’t be afraid to step out of your comfort zone and try different divisions of PR,” says MSL Chicago’s Kelli Hartsock. “Whether that means going from big agency to boutique agency, or getting your feet wet in crisis communications or event planning…expand your mind and skill set as much as possible.”

Introducing Google +1: Implications for PR and Marketing

Tuesday, April 19th, 2011

Google +1 is a new feature within the Google Social Search platform that allows searchers to recommend (or “+1”) both paid and natural search results in a direct response to the Facebook “like.”

Only users signed into their Google profile will have the option to utilize +1 button to recommend that site, however, everyone who searches on Google will see these +1 recommendations.

How Does it Work?

This is the latest in a series of improvements designed to incorporate social media data within search results.  +1 is a direct evolution of a feature Google rolled out in February 2011 – an update that added several key components that cleared the way for +1.

  • •Added social annotations from co-workers and friends below results they’ve shared or created
  • •Added notes for links people have shared on Twitter and other sites
  • •Improved the capability for users to either connect accounts publicly with their Google profile, or privately in their Google Account

Social search results can rank anywhere on the page, and you’ll see who shared the result in the annotation underneath.

Like social search, the Google +1 button will appear within the page links on each Google search results page. Anyone with a Google profile can click the +1 button to publicly give a search result (organic result) or an ad (paid result) their recommendation to friends and contacts right within the search result screen.

Searchers who have a Google account but no Google Profile will see the personalized +1s but won’t be able to click the +1 button themselves and those users sans Google Profile or aren’t logged in will only see an aggregate total of +1s  -  “X people +1’d this page.”

The +1 button will appear next to each search result.

The +1 button will appear next to each search result.

A confirmation screen will appear and users will have the ability to “undo” and +1’s.

Implications for Marketers

While +1s will not be factored into either of Google’s organic or paid search ranking algorithms, they will likely have an indirect impact on a site’s PageRank by influencing click-through rates (CTRs) – a variable that is currently factored in.  Over the coming months, it will be crucial to monitor click-through rates (CTRs), cost per click (CPC) and ad quality scores to understand exactly how +1s impact a campaign – both in terms of performance and in cost.

+1’s initial impact will most likely be towards strong brands – those with a large fan base and brand equity- where the+1’s attract more clicks, improving search performance and creating a scenario where these brands fortify their position within organic search rankings.

Further making competition tougher for new brand launches or brand challengers is that brands with low +1 counts could potentially paying more per campaign just to maintain current PageRank position and traffic flow.

PR Implications

The rules for SEO-PR remain the same – utilizes PR content optimized with best practices for organic  search to leverage the power of search engines to link build and drive searchers to a client’s site.

However, content developers should realize that the +1 update has more in common with the “rules” for developing social media copy than it does pure SEO/SEM. In terms of historical use, +1 compares with Twitter – some users will become early-adopters and will use +1 frequently, while others will hang back, update less or be slower to adapt to the Google profile suite.

Google already uses data from many social platforms –most notably Twitter & Flickr- so creating content optimized for +1 in organic search should be treated like existing engagements – “ReTweet” for Twitter and “Like” for Facebook.

Accordingly, the +1 button for paid search (ads) can provide a legitimacy that will increase clickthough, exposing searchers to the intended messages at a higher rate. This, in turn, should provide an increase in organic search to move a site “above the fold” as its PageRank increases.

MSL POV

Google’s quiet layering of a user’s social network activity in search results means that an individual’s search results can be highly personalized based on their individual networks recommendations by simply linking a Google profile with Twitter, Facebook, etc.

This makes social activity even more important to the overall “findability” of content and SEO for brand efforts as personalized annotations increase the chances searchers will end up on your site help by indicating when ads and organic search results are relevant to them.

In order to take advantage of the added social layer, we recommend a Google +1 strategy centered on utilizing a brand’s current advocate base to maintain position amongst the competitive landscape

Once approved by Google, implementing a +1 button on content-centered pages, similar to the Facebook “Like” and Twitter “Follow” buttons, is a crucial step to provide ease of action for a brand’s followers.

As users will likely be more inclined to +1 a page if the have experience with the brand then they will be after seeing the search result alone, a three-step outreach series on existing owned and shared channels is also recommended.

  • •Inform – Alert consumers to the coming change. Demonstrate the ease  of which they can participate
  • •Update  – Once the Google +1 reaches full-release, provide the information to your fan base as a type of “go” call
  • •Ask – Activate the  consumer base

Afterward, brands develop a social customer relationship management (sCRM) strategy to encourage existing and new users with Gmail addresses to +1 their pages.

All ads will soon receive +1 buttons by default, so it is highly recommended that brands currently using or contemplating paid search activate a monitoring program specially designed to translate the impact of +1 on search. Advertisers will be able to see stats on how many people have +1’d their ads.

In the Loop News Roundup

Wednesday, April 6th, 2011

Busy week for social media, politics, technology and more. Check out what we’re reading this week:

PRWeek, “Analysis: The Rise of the Social Media Client”- Corporations begin to dissolve the digital department and give rise to a new model as social media knowledge disseminates across organizations.

PR News, “Is There a Case for Digital Public Affairs?“Digital public affairs” is no longer a contradiction, as consumer and NGOs increasingly demand transparency online.

Chicago Tribune, “Graphic: Effects of a Government Shutdown” - If Congress us unable to reach on federal spending, we find ourselves facing effects similar to 1996’s 21-day government shutdown.

TechCrunch, LinkedIn Unveils A More Open Developer Platform With Lightweight, Customizable Plugins” – LinkedIn finally launches its “Recommend” button, and it opens up its interface to make content more accessible to developers.

PRWeek, “USA Today Creates Hyperlocal News OutletsChicago sports PR practitioners will be pleased to hear that USA Today announced today the launch of the “Chicago Extra”, a regular 8-page supplement of sports content and fan engagement.

Consumer Reports, “6 Tips for Surviving the Epsilon E-mail Fiasco” – Check out some of these spam survival tips in the wake of the recent data break-in at online marketer, Epsilon.

Chicago Tribune, “Stone, Lyle Lose as Chicago City Council Gets Makeover” – In addition to a new mayor, more than one-third of Chicago’s City Council will be replaced by new alderman in Tuesday’s runoff elections.

2011 Intern Challenge Day

Friday, April 1st, 2011

MSL Chicago held its annual Intern Challenge Day today, in conjunction with our national MSLGROUP offices. Young PR students and professionals from across the country were asked to send in video applications for a summer internship; and from the submissions, select candidates were offered the opportunity to visit the Chicago office, interact with the account teams, and learn more about the industry.

Throughout the day, MSL Chicago staff shared an overview of media relations strategy, account operations and programming to offer a more in-depth perspective of agency life. Candidates also participated in a variety of challenges to test their skills and build discussion from the key learnings presented during the day’s events. Below are a few pictures from the event. Thanks to all the talented candidates who competed in the Intern Challenge!

Challenge Accepted

Friday, April 1st, 2011

Today is our annual Intern Challenge Day at MSL Chicago, when we host several bright candidates for a day-long interview for internship positions at our office. Our assistant account executive, Stephanie Oyer, tells her story about her Intern Challenge Day experience two years ago. 

Intern Challenge Day, May 2009
I’ve never been so anxious, excited, nervous, and determined all at the same time. The mix of emotions consumes me as I approach the Merchandise Mart for the first time ever. I grew up in the Chicago suburbs so I had ventured into the city many times throughout my childhood and young adult life. But, I had never stepped foot into the historical building that is so large it has its own zip code.

Was I intimidated? I would be lying if I didn’t say yes.

The day flew by as I, along with the other challengers, listened to presentations, brainstormed, interviewed, and tested our skills. At the end of the day, one of the other participants gave me a big bear hug and wished me good luck. I will always remember that moment – standing outside of the Merchandise Mart hugging and reassuring another hopeful young woman who was just as determined as I was to become a member of MSLGROUP.

Even though I was not one of the first interns selected, it is simply in my nature to believe that everything happens for a reason. I was disappointed and discouraged, but knew that if it was meant to be then I would have another opportunity. A few months later, as I found myself in another crossroads in my professional career, I received a phone call from MSL. Two weeks later, I was a consumer team intern.

Present Day
Last month marked my one year anniversary as an Assistant Account Executive at MSL. I think back on my first day in the office as an intern, and can’t believe how much my experience at MSL has helped me to grow as a professional. Through my time here, I’ve honed my writing skills, learned the logistics of media monitoring, developed my media relations skills, and delved further into the digital realm as a professional. More importantly, MSLGROUP has taught me a lot about myself as a person. It might be cheesy and slightly sappy, but it amazes me that I am still growing and learning every day.

In a fast-paced industry that is continuously changing and evolving, there is one thing that remains constant. A worldwide agency, such as MSLGROUP, is a place that will never stop challenging you to be the best at what you do.

The opportunities are boundless.