Archive for June, 2011

Attracting Media to a Night of Glamour in the Name of Charity

Wednesday, June 29th, 2011

In PR, you are often tasked to ensure that media show up to an event. Fortunately for me, getting media to the Glamorama launch party for Ronald McDonald House Charities of Chicagoland and Northwest Indiana (RMHC-CNI) was pretty straightforward since it was such a well-run event!

The launch party kicked off Glamorama 2011: an unforgettable night of high fashion and fierce performances to be held August 12 at the Chicago Theatre with performances by Cee Lo Green, known for the chart-topping hit “Forget You,” and the electro-pop quartet Far East Movement. Following Glamorama is an official after-party on the 7th floor of Macy’s at State Street. The best part? If you purchase your tickets online, 100 percent of the proceeds will go to RMHC-CNI.

As for the launch party, it went into the wee hours of that warm June Thursday. Hosted by Chicago Now’s Candace Collins Jordan, the launch event was hosted at Room 1520 and put together by the leadership of RMHC-CNI’s Christina Thomas. Guests, models, and media crowded the floors throughout the night enjoying the entertainment provided by the “Hip Hop Connection” dancers and musical guest, up-and-coming Chicago group “blah blah blah.”

RMHC-CNI did it right—they held a great launch event and really generated a lot of buzz for Glamorama 2011. Here are some elements to keep in mind for sure-fire ways that media will be in attendance at your event:

Glamour: This was an exclusive event that made both the mainstream media and bloggers feel privileged to attend.
Timing: The event was held in the evening, not at a prime morning news media hour. Fortunately, there was also no breaking news coverage in the local area happening at the time.
Treats: Like any event, good munchies guarantee better attendance.

Grassroots Marketing: Changing Perceptions, One Person at a Time

Monday, June 20th, 2011

How do you convince a consumer who doesn’t have your brand on their shopping list to take a second look? When the brand shifts from irrelevance to consideration, or even better, purchase, you know you’re making a difference. That is how our team feels as a result of the “Our Town, Our Heroes” grassroots campaign we launched with General Motors.

The program encourages the community to nominate someone who inspires them, the public votes, and the local hero with the most votes, and the nominator, receive a small prize package, including a one-week loan of an all-new Chevrolet, Buick, GMC or Cadillac vehicle. The team goes out of our way to make it about the hero, his or her story, and the success depends on the details.

At MSLGROUP, we talk about real-time engagement and the always-on conversation. We really harness that powerful energy here to remain vigilant, flexible and relevant. We connect with personal stories and even provide the finalists with an online toolkit to help them get the word out. They go on to generate their own online voting movement from status updates to creating Facebook events and blog posts. Media is interested too and helps spread the word. Once we have a winner, we make his or her first in-person experience with the vehicle extra special, often involving many of the key people who voted. Stories, photos and video are collected and shared, and more often then not, one positive experience leads to another.

One of our winning heroes, Estrella Rosenberg, recently published a post on her blog titled, “Our Town, Our Heroes: What Authentic CSR Feels Like.” She said the Heroes program works because there is strong brand alignment, it’s personal and it isn’t a heavy PR campaign. The finalists’ stories, the email feedback and the comments online demonstrate consumers are engaging with GM in ways they never have before. The survey results prove we’re moving the needle when it comes to opinion and consideration, and the requests for vehicle discount codes show we’re influencing purchase decisions.

Are you capitalizing on the power of grassroots? Here are some things to keep in mind:
• Have a good content strategy
• Give your community the tools to evangelize your brand
• Encourage rich member interaction
• Let the community drive their own course
• Give the community reasons to talk

What other pointers do you have to add to this list?

In Social Media, Nice Guys Don't Always Finish Last

Friday, June 17th, 2011

At Social Media Club Chicago’s most recent event, I had the opportunity to meet New York Times best-selling author and former Yahoo! executive, Tim Sanders. As Sanders described to the crowd (see Today We Are Rich: Harnessing the Power of Total Confidence), rich is the belief that “you have enough to go around, enough to share. And when we share, we are worth something”.

In this Information Age of social media and the web, we not only have access to a wealth of information; but we also have a multitude of channels to share this information. Although Sanders comically admitted that “snarky people” get the most online traffic (to the amusement of the social media-savvy audience); in the long-term, he said it is only through genuine confidence and living positively that you can attain ultimate success in business and life.

Use your existing long-term friends, colleagues and supporters, and open up your work and knowledge to others. Overtime, you will be seen as a person of valuable insight and a rich source of information, (see Love is the Killer App). In the process, you will attain new knowledge from others and develop your network of personal (not to be confused with superficial) relationships: a philosophy that has equipped Sanders to rise above both personal and financial losses throughout his life.

I think social media can indeed be a powerful tool, but, “with great power comes great responsibility”. It is important to not lose sight of your technological wealth, harness your confidence, live life positively and share your knowledge; because, nice guys don’t always finish last.

New Facebook Update Potentially Replaces Need for Multiple Pages for a Single Brand

Thursday, June 16th, 2011

First reported last week by Brian Honigman of Mashable, Facebook now features functionality for Page admins to better target posts for specific subsets of fans.

… in other words, only certain fans will see particular updates on the Page’s wall or on their own news feed.

… in other-other words, no longer will a brand need to have separate Pages for each campaign or geographic region (at least in theory).

Many brands have an international audience, some with language other than English, and accordingly, brands will split up their total audience to avoid peppering their fans with unusable or irrelevant information.

After all, one of the main rules of Fight Club… err, marketing (sometimes I get the two confused, true story) is relevant content to the right audience, and this has never been more true in the age of Like/+1s.

VS.

Fan Pages by language or location meet that a particular audience’s needs makes audiences very happy – though it requires an immense amount of coordination and time (which equals money no matter what industry you are in) to execute– and execute well.

With the enhanced post-targeting allowing Page admins to post geo- specifically to countries, states, provinces and cities, the need for multiple Pages could reduce so that a smaller amount of community managers can efficiently manage the same volume of updating.

Just off the cuff, the aggregate audience for posts regarding contests, competitions, sweepstakes and promotions – even couponing and grassroots initiatives and local events can now be housed under a single brand page instead of across multiple networks, cutting down on repeat work and increasing the ability to draw more data from fans.

… in theory.

On paper this makes sense on the brand side – the Social Habit 2011 report by Edison Research and Arbitron estimates social Media now reaches the majority of Americans 12+ , with Facebook profiles accounting for over half (51 percent) the total profiles- but how does this impact the agencies who manage a piece, but not all of a brand’s social media presence?

Central piece to the puzzle may be less about the agency’s willingness to manage the social media presence and more about the brand – do they see value in the decreased duplication of efforts managing multiple Pages when the net-net is that multiple agencies or organizations have to play nice in the same sandbox?

The nerd POV (we prefer “data-driven,” thank you very much) offers a secondary concern – what does this mean for the data that comes through these pages? Most of Facebook’s user data is not available to the multitude of third-party tools the way Twitter does, so will Facebook Insights keep up to speed in their ability to dissect an individual’s impact on traffic, engagement, etc.?

Facebook already allows individual pieces to splinter off based on the old-Tab-new-sidebar, so hopes are that the geographic-specific pieces can be housed here, thus be measured individually AND ladder up to the whole of the platform… but these big questions don’t matter unless functionality and buy-in meet up along the way.

… I believe an academic would call such an advance a function of innovation due to demand, so here’s hoping someone along the way calls for it, assuming Facebook hasn’t already thought of this prior to rolling it out.

How Important Is Online Privacy To You?

Tuesday, June 14th, 2011

I would say a large percentage of the social media population is addicted to its services. However, it is Facebook that we would blame if our boss saw a picture of us heavily indulging in a Bulls’ win the night before a pitch or we would certainly blame Foursquare if a creepy cube mate joined us for lunch after discovering our check-in location. We consume social media but we are the first to complain when our lack of privacy tends to affects our personal lives.

For example, Location Based Services (LBS), the mobile technology that leverages geographical positioning, are one of the most used technologies in the ever-evolving world of social media. Useful services such as GPS navigation, weather alerts, traffic updates, restaurant info, and of course, check-in games, all fall under the title LBS. While researching for our office’s recent Digital Power Hour, I came across some interesting privacy concerns regarding LBS and turned it into the following quiz question:

Q: Rank the concerns of LBS users in order from most to least concerning.

The correct answer (which stumped all of our attendees) is as follows (note the #1 concern):
A: 1. Privacy/Stalking
    2. Not enough Deals/Coupons
    3. Mobile Battery Drain
    4. None of My Friends Use it
    5. Waste of Time
(Source: http://socialwayne.com)

Another privacy issue that really struck the office employees was in regards to a presentation on Google +1: Our audience initially thought Google +1 would show everyone what websites an individual had viewed, airing all of our Google-searching secrets. Our AE, Matt Koppelman, calmed the employees’ concerns by explaining that for Google +1 to work, an individual must make a Google profile and voluntarily select +1 so one’s friends can view their recommendation.

So naturally, I turned the audiences’ concerns about Google search privacy into a poll.

The results? Only 1 percent of contributors to the poll said they wouldn’t mind their search history to be viewed by others.


 

Google, Apple, Facebook, And Microsoft are no strangers to concerns regarding privacy safety, frequently appearing in the media over legal infringements. Facebook recently went as far as trying to hire a PR firm to draw attention to Google’s privacy practices (yeah- it didn’t go so well). Even the FCC and FTC are actively addressing LBS by holding a June forum amid growing concern about security and privacy for users of those applications.

Though we consumers believe we always have a right to our privacy, the evolution of technology will forever challenge the limitations to these rights.

In the Loop News Roundup

Monday, June 13th, 2011

Between Apple, Blagojevich, Weiner and Couric, it has been a busy week in the headlines. Check out what we’re reading this week:

U.S. World & News Report, “PR Pros Say Weiner is Bungling the Twitter Sex Scandal” – New York Rep. Anthony Weiner fails PR 101, holding a press conference to announce his plans to “keeping quiet” about his high-profile Twitter scandal.

The New York Times, “Is Chicago Pumped to Keep Pump Room’s Name? As Chicago’s Ambassador East Hotel undergoes a facelift, the new owner launches a PR campaign, putting the hotel’s famed restaurant’s name to public vote.

Wired, “iCloud’s the Limit: How iOS 5, Lion Push Apple’s Lock-In Strategy Apple squares off with Amazon and Google, launching a truly wireless network to fully integrate and “lock-in” customers in the Apple product suite.

The New York Times, “Familiar TV Anchors Move On, Hoping to Profit on Their Own Almost a dozen television anchors and celebrities abandon their longtime seats to invest in their own brands and new online ventures.

Fast Company, “Infographics of the Day: 20 Facts About Our World Artist, Toby Ng, illustrates the importance of corporate social responsibility in an infographic series on the key social issues facing the world.

Event PR: Expect the Unexpected

Tuesday, June 7th, 2011

Recently, I glued various gems to leather belt in the back of a Jeep. No, that is not a strange metaphor. The aforementioned belt was for a client event, and we were short on time, so it had to be done in said Jeep. The belt ended up being a huge winner with the client. (I was so proud.) But as we developed the event timeline and managed all of the other moving parts in the weeks prior, I did not think I’d find myself bedazzling anything – especially in a car.

Event execution is one of the many duties that fill up the plate of a PR professional. And, if done correctly, an event can make a significant impact on brand visibility and advocacy.

But it takes more than an organized individual with strong communication skills to smoothly execute an event. You need to be creative, quick-thinking and adaptable. In essence, a successful event planner is scrappy;  Between  media relations, vendor coordination, media material development, spokesperson management and client satisfaction, there are various opportunities for things to go awry.

In addition to being an expert at activating brands through events, I have become a specialist of expecting the unexpected. Through my experiences planning and managing events, I have learned a few things along the way.

Media Opts Out
The day of the event, your RSVP list is stacked. This means it is safe to assume each of those “yes’” will show up, right? Wrong. Reporters, producers and bloggers have busy schedules, and it is not uncommon for a fire drill to arise at any given moment. Always ensure you have a media list with you on-site, and make a round of calls for those who may not have confirmed.

Also, do not underestimate the power of post-event outreach. The event is a news hook for media — and if they cannot make it, you are provided the perfect opportunity to follow-up and share additional information.

A Blasé Crowd
If the event is open to the public, it is crucial to ensure they are captivated. It is always a nice idea to have premium items to give away, such as T-shirts or engagement pieces like noisemakers (depending upon the venue and event goals, of course). If these types of items are not a part of the picture, it is up to you to amp up the crowd with…yourself. Be friendly. Be charming. Be engaging. The key is to leave a pleasant impression of the brand upon the consumer. Spokespeople are often leveraged among brands, and if the event features this type of figure, utilize them to make a connection with the brand, as well.

Vendor Mishaps
You order a stand for your banner. It never shows up. What do you do? Ideally, all signage and event supplies are accounted for prior to the event. But with quick turnarounds and shipping delays, sometimes, you are left without crucial pieces for your event. This is where you need to be two things: creative and calm. Take a step back from the situation and choose an alternative. No banner stand? Hang the banner on a wall via some heavy-duty tape (or nails, if the venue is kind enough to let you do so). Sidenote: This is where I have to emphasize that you must ALWAYS have a supply kit on-site!

Staying cool under what might be an incredibly stressful situation not only helps you think clearly, but it also ensures everyone around you (possibly, clients included) that you that you are professional and can handle anything.

Some things may seem out of your control, but in the end, the way you choose to handle them is the real test. Thinking ahead, remaining positive and tapping into your creative side helps make dealing with surprises a little less disappointing — and the event an even bigger success.

The Road Ahead for MSL Interns: Past, Present and Future

Friday, June 3rd, 2011

It’s rare when you find a corporate blog post dedicated to a former employee, and rarer, still, when it’s done to brag about a person who has left to seek her fortune elsewhere. But, this was no ordinary employee and she left for no ordinary company.

Rachel Handler joined MSL Chicago the summer of 2009 having bested eight other intern finalists in the annual MSLGROUP Intern Challenge. The University of Michigan graduate and Chicago North Shore native immediately established herself as a superstar, rising quickly through the ranks. Her ability to wage war on any challenging assignment was only matched by her sunny disposition that, seemingly, never ceased.

Earlier this year, Rachel did what countless other young people often do after several years of sharpening their career focus –  she left for a job that would allow her to concentrate her time and considerable talent on writing…at one of the hottest social media companies in the world – Groupon, based here in Chicago.

And this past Sunday, I was able to catch up on her in a New York Times Sunday Business story on the fabulous writers of Groupon – including a former MSL Chicago intern who was a pretty good account executive, too. Wherever Rachel’s career takes her, I’m betting somebody reading this blog will have a chance to work for her some day. And, they’ll be very lucky. Maybe it will be me.

My first internship was through the Walt Disney World College Program in 1983. I was responsible for creating hometown stories from among the more than 500 interns that spring.  I had no idea where that path would take me, only that I absolutely loved what I was doing. Days of uncertainty were constantly mixed with promise and new challenges to conquer. It is, still, one of the most exciting times of my career.

Since Rachel joined the firm nearly two years ago, we’ve had more Intern Challenge winners who have earned a full-time jobs with us. The new interns always remind me that the start of a career is like laying the foundation for a building that exists in a personal vision yet undefined. Next week, we welcome the summer class of 2011. New adventures – new careers – await them.

Samantha Jones Couldn't Do What We Do

Thursday, June 2nd, 2011

Dear Samantha Jones, Jonathan Cheban and Simon Huck,

I would sincerely appreciate it if you could stop giving the public and aspiring PR executives the wrong definition and image of PR. No, I take that back. I’ll give you a chance to redeem yourselves, raise your hand if you can give me the exact definition of public relations. Better yet, raise your hand if you can tell me what public relations executives do; and please, no Googling.

See, you can’t do it can you?

In preparation for writing this blog topic, I polled various individuals via Twitter, Facebook and in-person, asking them, “In 140 characters or less, tell me what you think PR is and/or what PR professionals do.”  Below is a sample of the responses I got:

  • Respondent 1: You are in charge of promoting a client and making sure that they don’t get bad media.

  • Respondent 2: Find ways to promise their clients. Try to show client in the best light even when they have problems.

  • Respondent 3: Provides favorable images for athletes, businesses and politicians and interact with media, consumers and other businesses.

  • Respondent 4: Relationship with the public. Building that relationship and providing info about their product/item.

  • Respondent 5: Advertising assistants? They write for advertisers, right?

You’ve given the majority of people the idea that PR is a celebrity-spinning, crisis-communications covering, advertising assistant. I have no words. It’s despicable. And for all of the college grads who now want to plan parties and eat lunch with Kim Kardashian as their career, it’s even sadder. The technical definition of public relations, according to the Public Relations Society of America is: “Public relations helps an organization and its publics adapt mutually to each other.” Even that definition doesn’t suffice me, but it will do for this purpose. So if PR execs don’t sit around and plan parties and eat lunch with celebs all day, what do they do?

PR executives read and write day in and day out, providing the media with information they feel the public will not only benefit from, but will ultimately pay attention to, and influence others to do the same. We research and dig deep to create the best messages possible, not only to just make our clients, “look good,” but to provide the public with a broader range of choices and opinions. We’re smart, we’re creative but most of all, we don’t blast ads in your face to influence your opinion and purchasing habits. We’re much more strategic; we’re influencing public opinion through the written and spoken word of the media, (i.e. the news you read and watch every day).

Public Relations isn’t a glamorous job, but it’s a powerful one. We’re stimulating public conversations and that’s pretty astonishing.

Cheers!