Archive for the ‘Brand Recognition’ Category

2012 PR Planning: Learning From the Past, Building on 2011 Momentum

Monday, October 24th, 2011

With the fall in full swing, 2011 will soon be drawing to a close. PR agencies like MSL Chicago are developing and evaluating their 2012 PR plans with clients in addition to speaking with new companies about their public relations needs. In planning for 2012, agencies must bring the brightest ideas to the table, especially for clients who want to stand out and excel among their competition. MSL Chicago is currently working with our clients to develop powerful campaigns, and build upon existing partnerships to engage customers and consumers in real time. A key part of our planning is leveraging key learnings from the past year.

For example, MSL Chicago attended BlogHer in San Diego this year on behalf of a healthy food client. The expo included thousands of female bloggers who circle a convention hall to hear about trends and the latest and greatest of various products and services. Our consumer team knew from years past that we needed a different strategy to stand out among the other brands at the conference The simple solution: pulling the client out of the expo hall and into a suite across the street.

After sore feet from long weekend hours at the expo hall, being pitched in both ears, and pulled in various directions, these “BlogHers” needed some R&R. The client therefore held a “Refuel and Recharge” suite. This gave bloggers a healthy snack, a make-up touch-up and a hand paraffin treatment, all while sitting on a massage chair. Simultaneously, they learned all about the health benefits and messaging of our client’s brand, and tweeted along the way.

With 2012 planning underway, it’s important to take key learnings from the year prior and create an overall strategic PR plan—taking the best programs and results and using those as a precedence with creative ideas for the year ahead. It is important to look back and see how much ink and/or social media buzz that a program received for the money spent. Finally, it always works best when these key learnings are employed across all MSL clients, ensuring that our team works cohesively as a whole—and the expertise is carried throughout and shared.

Social Media: Bridging Exclusive Experiences and the Everyday Consumer

Tuesday, September 20th, 2011

Through the years, the Internet has allowed us to stay connected to special events and media coverage during the workday. We live in an age where we can watch sporting event from our desks and followed the Casey Anthony trial in between meetings. It is only natural that companies recognize the power of engaging their audience online, and are now making exclusive events easily attainable to anyone with an Internet connection.

Fashion Week is one of those experiences many of us will never experience, and for some, scoring a coveted seat at a runway presentation seems like a far-fetched dream. However, as Mercedes-Benz Spring 2012 Fashion Week proved, fashion houses have reshaped the experience from being completely restricted to fans being able to partake in the event from their homes and cubicles (not that I partook in this, of course).

Oscar de la Renta is a prime example of a fashion designer that has mastered the art of creating brand buzz via social media. Erika Bearman, director of communications for the brand (and also known as @OscarPRGirl on Twitter), consistently engages fans by posting behind-the-scenes photos, quotes from Mr. de la Renta himself and musings from around the office. While various other designers have adopted a social media presence, the mixture of brand representation and personality from Ms. Bearman make Oscar de la Renta a shining case study.

As the media landscape has changed, gone are the days of waiting to pull up photos on Style.com post-event. Now, magazine editors upload commentary and photos in real-time. With the help of the PR team, OdlR leveraged Twitter and Tumblr to encourage followers to use the hash tag #odlrlive. Instead of catching photos from the show or a video recap, viewers could stream the event live from simply logging on to Tumblr. More than 2,000 tweets popped up as a result, and Tumblr produced hundreds of posts utilizing the event-specific hash tag.

This trend seems to only be gaining momentum, as other major fashion houses try to get a piece of the action. Burberry announced their Spring/Summer 2012 collection would premiere on Twitter, even before the runway presentation at London Fashion Week. 

As public relations professionals are planning VIP events, this is a great practice to keep in mind. For invitees who are unable to attend, leveraging a social media campaign in conjunction with the event can still allow them to feel as though they are a part of the unique experience.

2011 Recognition Recap

Friday, August 5th, 2011

It’s been a busy summer for our office in many ways. Our account teams and our clients made a great showing this awards season, and we’re very excited to announce the full results:

DeVry University
· PRSA Silver Anvil, Reputation and Brand Management
· American Business Award, Communications/PR Campaign of the Year
· Platinum Hermes Awards, Communication Campaign and Company Branding
· Publicity Club of Chicago Golden Trumpet Award, Marketing
· IABC Chicago Golden Quill Award of Excellence

Kellogg School of Management
· PRSA Chicago Skyline Award, Events and Observances (Seven or Fewer Days)
· Publicity Club of Chicago Silver Trumpet Award, Special Events & Observances category

Brizo
· PRSA Chicago Skyline Award, Blogger Campaign
· Gold Hermes Award, Social Media
· Publicity Club of Chicago Silver Trumpet Award, Marketing

Delta Faucet Company
· PRSA Chicago Skyline Award, Research/Evaluation category
· Gold Hermes Award, Research

As we’ve mentioned before, we’re very proud of the work we do at MSL Chicago. The awards we’ve won across our consumer and corporate teams illustrate how every single person in our office contributes to our success—and the success of our clients.

Congratulations to all our client winners and account teams for all of the national and regional awards won this year!

Search Advice: “Awesome Finds Awesome”

Monday, July 11th, 2011

As you may recall from our search blog post back in April, Google has introduced a new social search platform: Google +1. With the recent public launch of Google +1, it undoubtedly became a topic of great discussion driving  Social Media Club Chicago’s latest event on search and SEO. One comment from the night that really struck a chord with me was, “Start thinking less like a marketer, and more like a search engine”. As a marketer, I am perhaps a little overprotective of my craft; however, I firmly believe that that statement could not be farther from the truth.



As readers are shifting from consuming information through print outlets to online sources, search results and online readership has become arguably more important to media publications than even their print readership. PR practioners and marketers are now readily accounting for search as a daily responsibility, hiring staff with search and digital expertise; and regularly analyzing keywords and search results for their clients. Many agencies are now using this data on a daily basis to tailor press releases and messaging; and are producing digital press releases embedded with links and multimedia to help propel their clients to the top of the search results in their given categories.

The next big question then, is how social media will factor into this search evolution. With the incorporation of social media and Google +1 into search results, it seems like a natural progression that a user’s social media connections will have a hand in search algorithms. My personal belief is that a user’s network will soon directly affect a how a user’s search results are configured, delivering a set of search results specific only to that user.

For instance, if a consumer is searching online in a particular category – let’s say, mattresses – and his/her connections have recommended specific mattress brands over others; the user’s search results will then be rearranged to account for this information, rather than maintain a fixed sequence of search results with perhaps some Google +1 annotations, as search functions now. If this is indeed the case, companies will no longer be simply encouraged, but forced to engage in two-way conversations online, and take accountability for their brands. Otherwise, they will fall into the dreaded page two of Google’s search results (or worse).

To my earlier point, marketers and search engines are not separate, competing entities, but mutually beneficial, working to connect consumers with compatible results and brands.  As described by panelist and BARBRI director, Sean McGinnis, “Be awesome; awesome finds awesome”; and brands need to recognize this (if they do not already) to remain relevant and engaged with consumers. Consumers expect brands to be genuine and connected with them, and search engines are taking notice.

So brands, “be awesome”, and awesome will find you.

Grassroots Marketing: Changing Perceptions, One Person at a Time

Monday, June 20th, 2011

How do you convince a consumer who doesn’t have your brand on their shopping list to take a second look? When the brand shifts from irrelevance to consideration, or even better, purchase, you know you’re making a difference. That is how our team feels as a result of the “Our Town, Our Heroes” grassroots campaign we launched with General Motors.

The program encourages the community to nominate someone who inspires them, the public votes, and the local hero with the most votes, and the nominator, receive a small prize package, including a one-week loan of an all-new Chevrolet, Buick, GMC or Cadillac vehicle. The team goes out of our way to make it about the hero, his or her story, and the success depends on the details.

At MSLGROUP, we talk about real-time engagement and the always-on conversation. We really harness that powerful energy here to remain vigilant, flexible and relevant. We connect with personal stories and even provide the finalists with an online toolkit to help them get the word out. They go on to generate their own online voting movement from status updates to creating Facebook events and blog posts. Media is interested too and helps spread the word. Once we have a winner, we make his or her first in-person experience with the vehicle extra special, often involving many of the key people who voted. Stories, photos and video are collected and shared, and more often then not, one positive experience leads to another.

One of our winning heroes, Estrella Rosenberg, recently published a post on her blog titled, “Our Town, Our Heroes: What Authentic CSR Feels Like.” She said the Heroes program works because there is strong brand alignment, it’s personal and it isn’t a heavy PR campaign. The finalists’ stories, the email feedback and the comments online demonstrate consumers are engaging with GM in ways they never have before. The survey results prove we’re moving the needle when it comes to opinion and consideration, and the requests for vehicle discount codes show we’re influencing purchase decisions.

Are you capitalizing on the power of grassroots? Here are some things to keep in mind:
• Have a good content strategy
• Give your community the tools to evangelize your brand
• Encourage rich member interaction
• Let the community drive their own course
• Give the community reasons to talk

What other pointers do you have to add to this list?

New Facebook Update Potentially Replaces Need for Multiple Pages for a Single Brand

Thursday, June 16th, 2011

First reported last week by Brian Honigman of Mashable, Facebook now features functionality for Page admins to better target posts for specific subsets of fans.

… in other words, only certain fans will see particular updates on the Page’s wall or on their own news feed.

… in other-other words, no longer will a brand need to have separate Pages for each campaign or geographic region (at least in theory).

Many brands have an international audience, some with language other than English, and accordingly, brands will split up their total audience to avoid peppering their fans with unusable or irrelevant information.

After all, one of the main rules of Fight Club… err, marketing (sometimes I get the two confused, true story) is relevant content to the right audience, and this has never been more true in the age of Like/+1s.

VS.

Fan Pages by language or location meet that a particular audience’s needs makes audiences very happy – though it requires an immense amount of coordination and time (which equals money no matter what industry you are in) to execute– and execute well.

With the enhanced post-targeting allowing Page admins to post geo- specifically to countries, states, provinces and cities, the need for multiple Pages could reduce so that a smaller amount of community managers can efficiently manage the same volume of updating.

Just off the cuff, the aggregate audience for posts regarding contests, competitions, sweepstakes and promotions – even couponing and grassroots initiatives and local events can now be housed under a single brand page instead of across multiple networks, cutting down on repeat work and increasing the ability to draw more data from fans.

… in theory.

On paper this makes sense on the brand side – the Social Habit 2011 report by Edison Research and Arbitron estimates social Media now reaches the majority of Americans 12+ , with Facebook profiles accounting for over half (51 percent) the total profiles- but how does this impact the agencies who manage a piece, but not all of a brand’s social media presence?

Central piece to the puzzle may be less about the agency’s willingness to manage the social media presence and more about the brand – do they see value in the decreased duplication of efforts managing multiple Pages when the net-net is that multiple agencies or organizations have to play nice in the same sandbox?

The nerd POV (we prefer “data-driven,” thank you very much) offers a secondary concern – what does this mean for the data that comes through these pages? Most of Facebook’s user data is not available to the multitude of third-party tools the way Twitter does, so will Facebook Insights keep up to speed in their ability to dissect an individual’s impact on traffic, engagement, etc.?

Facebook already allows individual pieces to splinter off based on the old-Tab-new-sidebar, so hopes are that the geographic-specific pieces can be housed here, thus be measured individually AND ladder up to the whole of the platform… but these big questions don’t matter unless functionality and buy-in meet up along the way.

… I believe an academic would call such an advance a function of innovation due to demand, so here’s hoping someone along the way calls for it, assuming Facebook hasn’t already thought of this prior to rolling it out.

Event PR: Expect the Unexpected

Tuesday, June 7th, 2011

Recently, I glued various gems to leather belt in the back of a Jeep. No, that is not a strange metaphor. The aforementioned belt was for a client event, and we were short on time, so it had to be done in said Jeep. The belt ended up being a huge winner with the client. (I was so proud.) But as we developed the event timeline and managed all of the other moving parts in the weeks prior, I did not think I’d find myself bedazzling anything – especially in a car.

Event execution is one of the many duties that fill up the plate of a PR professional. And, if done correctly, an event can make a significant impact on brand visibility and advocacy.

But it takes more than an organized individual with strong communication skills to smoothly execute an event. You need to be creative, quick-thinking and adaptable. In essence, a successful event planner is scrappy;  Between  media relations, vendor coordination, media material development, spokesperson management and client satisfaction, there are various opportunities for things to go awry.

In addition to being an expert at activating brands through events, I have become a specialist of expecting the unexpected. Through my experiences planning and managing events, I have learned a few things along the way.

Media Opts Out
The day of the event, your RSVP list is stacked. This means it is safe to assume each of those “yes’” will show up, right? Wrong. Reporters, producers and bloggers have busy schedules, and it is not uncommon for a fire drill to arise at any given moment. Always ensure you have a media list with you on-site, and make a round of calls for those who may not have confirmed.

Also, do not underestimate the power of post-event outreach. The event is a news hook for media — and if they cannot make it, you are provided the perfect opportunity to follow-up and share additional information.

A Blasé Crowd
If the event is open to the public, it is crucial to ensure they are captivated. It is always a nice idea to have premium items to give away, such as T-shirts or engagement pieces like noisemakers (depending upon the venue and event goals, of course). If these types of items are not a part of the picture, it is up to you to amp up the crowd with…yourself. Be friendly. Be charming. Be engaging. The key is to leave a pleasant impression of the brand upon the consumer. Spokespeople are often leveraged among brands, and if the event features this type of figure, utilize them to make a connection with the brand, as well.

Vendor Mishaps
You order a stand for your banner. It never shows up. What do you do? Ideally, all signage and event supplies are accounted for prior to the event. But with quick turnarounds and shipping delays, sometimes, you are left without crucial pieces for your event. This is where you need to be two things: creative and calm. Take a step back from the situation and choose an alternative. No banner stand? Hang the banner on a wall via some heavy-duty tape (or nails, if the venue is kind enough to let you do so). Sidenote: This is where I have to emphasize that you must ALWAYS have a supply kit on-site!

Staying cool under what might be an incredibly stressful situation not only helps you think clearly, but it also ensures everyone around you (possibly, clients included) that you that you are professional and can handle anything.

Some things may seem out of your control, but in the end, the way you choose to handle them is the real test. Thinking ahead, remaining positive and tapping into your creative side helps make dealing with surprises a little less disappointing — and the event an even bigger success.

Business Marketing Association Event Recap: Managing the Online Conversations

Monday, May 23rd, 2011

Last month, Nancy Brennan, senior vice president of corporate branding, spoke at the Business Marketing Association (BMA) Breakfast Seminar on a panel discussing social media. The event was the fourth seminar in a five-part series entitled “Creating the Blueprint to Bring Social Media into Your Organization.”

In the panel discussion, Nancy presented a case study on DeVry University and discussed how MSL Chicago works with the school to develop a brand narrative and leverage integrated social media and PR channels to manage conversations to protect the brand. Watch a clip from her presentation:

Thanks to the Business Marketing Association of Chicago for inviting MSL Chicago to participate in the event!

Media Spotlight on a Royal Brand

Friday, April 29th, 2011

There are certain events that will only occur once in a lifetime — Halley’s Comet or 11:11 on 11/11/11, for example. April 29, 2011 represented one of these monumental events, as Prince William and his fiancée Kate Middleton were married in London’s historic Westminster Abbey.

In the days leading up to the wedding, a New York Times/CBS News poll revealed that only six percent of Americans had been following news about the wedding closely. While this poll might reflect a general apathetic attitude toward the Royal Wedding, it is not aligned with the attention it has received in media, particularly among social media.

Check out this infographic from Mashable, illustrating that the most chatter about the Royal Wedding has actually come from the U.S. and not the U.K. The media hype began immediately after William and Kate’s engagement announcement, and continued to build ever since. In the past few weeks, outlets from CNN to Us Weekly chronicled every detail of the Royal Wedding on Twitter, from the guest list to speculation about Kate’s dress.

The Royal Wedding has been a true mash-up of traditional and social media, integrating reporter commentary and coverage with consumer interaction. CBS reported that 9,000 new posts about the wedding are posted online each day. Soon after the engagement, a British Monarchy Facebook page was created to share an insider’s look from the Royal family, particularly leading up to the wedding. (The page currently has more than 400,000 “Like”s.)

The year of 2011 has been filled with devastation in the news, from the tragedies in Japan to the various tornadoes that recently hit the U.S. Why is it, then, that there is more chatter about the Royal Wedding in social media than the Japan earthquakes?

Perhaps the fairy tale union provides Americans the opportunity to cling to something positive. Or, it is possible that, bigger than the wedding itself, the union between William and Kate has sparked the new Monarchy in England, and we are fascinated to watch how it all unfolds.

As the Duke and Duchess of Cambridge traveled to Buckingham Palace via a horse-drawn carriage, Piers Morgan noted: “After Diana died, a lot of people in Britain felt that the bright light of the Royal family had gone. That we had lost our superstar. As I watch these scenes, there’s no doubt, we have got a new superstar in Kate Middleton.”

Although the wedding itself is over, I have a notion that media coverage of the Duke and Duchess’ every move will be prominent. And I will be one of the people anxiously awaiting the latest…in my tiara, of course.

Tweet it. Re-Tweet it. Digg it. Fark it…What?

Tuesday, July 20th, 2010

Although some people haven’t quite been able to wrap their heads around the social media lingo just yet, the fact is that social media is here to stay. Not only has social media fundamentally changed the way we as individuals communicate, it has without a doubt altered the way brands must communicate with their consumers, and in turn, monitor consumers’ reactions to their brands.

With user-generated content at our fingertips, consumers have more power than ever to influence a brand and leave a lasting impact on the reputation of a brand. Gone are the days when you had to be in one place to listen to, watch or read about breaking news or search for a product to purchase. Now, the news, and the product reviews and the conversations find us… No matter where we are and regardless of whether we were actually searching.

Case in point, news just “found” me via the Mashable application on my iPhone, which told me that Facebook traffic levels have hit another record high with more than 141 million unique visitors last month. That’s up 11 million from the previous month! This means that brands not only need to break into the realm of social media with things like ads and Facebook fan pages of their own, but they also must be alert as to what consumers are saying about their brand on these social media sites. In the amount of time it takes to read one newspaper article or watch the nightly news, abundant amounts of information are passed along via social media to millions of consumers. It’s as simple as this – one person posts something to his Facebook page; another person notices it and tweets it; then someone else re-tweets that to her followers who then have the opportunity to re-tweet it again, and again, and again… get it? Okay maybe not, but the point is that within minutes, I mean seconds, one comment from one person spreads virally to thousands of people all over the country and potentially across the globe.

Erick Qualman, author of Socialnomics said it perfectly, “We don’t have a choice on whether we DO social media; the question is how well we do it.”

This couldn’t be truer. As a summer intern at MS&L Chicago, I’ve seen the importance of social media from an entirely different perspective – the consumer brand’s perspective. Before this summer, I only had the perspective of a consumer sharing my pleasant (and sometimes not so pleasant) experience with brands via my social media profiles.

Now, I see the true impact one person’s comments can make on a brand, and I understand how important it is that brands effectively listen and appropriately interact in social media.

So, what does all of this mean? It means that ready or not, brands have no choice but to get social media savvy, and pay attention to how their brands are being talked about in the world of social media.

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