Archive for the ‘Brand Recognition’ Category

Brand Reinvention (or not) of the Month

Tuesday, July 6th, 2010

How much does a full-page ad go for in a publication like the New York Times? So much that corporations often institute confidentiality agreements with the paper to ensure the cost will not be shared with the public.

Two full-page ads in the New York Times, countless of prime-time TV spots and other expensive marketing tactics are being implemented by BP in an effort to improve public perception and run damage control over the Gulf Coast spill. That’s millions of dollars towards their self-preservation efforts, while the world watches and wonders why that money isn’t going towards gulf-coast preservation.

Proactive communication via expensive forms of purchased media are actually hurting BP. The millions of dollars spent on ads could be going to the clean-up and to fully compensate those who have submitted claims. I’d argue that BP would be in a better place right now had they decided to stick with press conferences and effective social media engagement.

In the case studies that will be written about this PR disaster in a few years, I bet BP is dinged for one overarching communication flaw, and that’s their inability to completely disregard their self-preservation efforts in order to “make it right” like the tagline says.

Crisis Communications in a World Run by Media

Thursday, July 1st, 2010

I am always on the prowl to get my feet wet (perhaps the correct term is dive in) when it comes to meeting other PR professionals. I believe every opportunity is a potential learning experience, when I was invited to attend a local PRSA Chicago meeting last week, I couldn’t resist.

The conference began with three distinguished guest speakers, all selected because of their strong PR background and expertise. The big topic everyone kept coming back to? You guessed it- British Petroleum. Lately, it’s been difficult to avoid coverage of the company since nearly every media outlet has run some sort of story on them. I’m sure you’ve seen how many of the major television news outlets run video of the oil gushing out two miles below the ocean! Interestingly enough, the public relations professionals at the event were all asking themselves the same question: What was BP thinking?

Our job as public relations professionals is to be both the strategist and the builder– we‘re supposed to make sure our messages are clearly communicated to our clients’ target audiences, while helping to manage their reputation through crises. In addition we protect them from controversy and negative media coverage, and ensure that they are entirely transparent with both the public and the media. British Petroleum unfortunately failed to disclose enough information and broke one of the most important rules in public relations: don’t lose the media’s trust. Unfortunately for BP, this error will likely keep the company on the defensive for the foreseeable future.

Several guest panelists at the PRSA event noted that they couldn’t understand the decisions made by the PR team at BP, especially when they allowed their CEO to go on a “yacht racing” trip. However, one panelist made an excellent point: it’s easy to criticize another company when you’re not involved in the situation. The key is to realize that being on the outside means that we don’t always know all of the variables.

Ultimately, we have to find that fine line between meeting the media’s needs, while simultaneously promoting our client’s messages. As I left the luncheon with a stomach full of ravioli and tiramisu, I came away with a deep respect for the work done by public relations professionals, and a new understanding of crisis communications.

Every Brand’s Golden Ticket

Monday, June 21st, 2010

The UK has Prince William and on this side of the Atlantic, we elevate pop princesses and action heroes to royal status. We live in a celebrity-obsessed society and though we may not like to admit it, we are curious to know what Lindsay Lohan will tweet about next, and more importantly whether it will make any sense.

The fact that the media landscape has changed by leaps and bounds over the past five to ten years is not earth shattering news, but as PR professionals, we are tasked with finding new and relevant ways to trump our competitors and land our products and brands in the pages of top publications from Good Housekeeping to the New York Times and let’s not forget US Weekly and Star Magazine. Celebrity integration in the form of brand ambassadors still proves to be one of the best ways to stand out in the crowd. When implemented strategically, celebrities have the power to improve awareness, define brand personalities and generate consumer and media interest, which ultimately translates into increasing sales.

The question becomes, with the overwhelming amount of pop princesses, reality stars and teen heart throbs, how do you best select a celebrity to align with your brand? One of the most important qualities to look for is someone that is not overly exposed. For example, now that Brooke Shields has promoted just about everything from Colgate Toothpaste and Coppertone Sunscreen to Latisse, she has lost the credibility needed to provide mediable brand endorsements.

Here are a couple of tips to keep in mind when considering a celebrity partnership:

- Depending on the product or angle you are promoting, try and find a celebrity who is an expert in the area, has publically promoted a similar cause or written a book on the topic.

-Choose a celebrity who has a personality, reputation and the characteristics that are aligned with your brand.

- It’s not just the name that is important. A celebrity spokesperson must be knowledgeable, resourceful and can creatively weave in messages and talking points.

- The ideal relationship is collaboration. A celebrity spokesperson should be able to offer insight and expertise that can work into messaging.

- Know your brand and realize that using a celebrity spokesperson is not always necessary.

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