Archive for the ‘Digital and Social Media’ Category

Taking an Agency First Date with the Summer Insiders Challenge

Tuesday, April 9th, 2013

Have you ever wished you could have a ‘first date’ with a job before saying ‘yes’ to that next career move? Anyone with a few years of professional experience has come to cross-roads in their career where they seek affirmation to make a change. The unknown is scary, right?

Last week MSL Chicago provided a sneak peek into PR agency life during its Summer Insiders Challenge. This annual, agency-wide initiative operates as a win-win: providing college students a high-energy, valuable learning experience and giving PR managers at MSL Chicago a day to meet (and evaluate) the next generation of PR pros.

The students engage in several sessions where they work as teams to deliver ‘real-time’ recommendations. This includes everything from coming up with media strategy and pitch angles, to development of a creative brief to interviews. It’s like a first date – PR agency style!

Last week’s activities found me reflecting on the anticipation felt by both sides of the recruitment (or dating) stage: the potential intern and the hiring manager.

I found similarities between this trial process as an intern similar to the early stages of dating. And, who doesn’t love comparing work situations to dating? Here goes:

First Impressions Last.

Think of how much debate goes into the attire, the opening line and the level of information sharing on a first date. You should consider this same level of detail as you prepare for an interview, or first, second or third internship position.

Tell Stories Not Laundry Lists.

Have you ever told a date: “I’m a great leader, I do so many activities and I am a total ‘people person’…”? Probably not. Providing a laundry list of skills does not demonstrate your value and why you are prepared to be an intern. Tell a story about your experience and professional pursuits, not a verbal recap of your resume.

Be Professional, But Real.

Similar to the first point – nobody forgets a first impression so keep it professional, but don’t hesitate to give a sense of what gets you going. You wouldn’t send a template email (or more likely text/phone call) to follow up a date; you would talk about something that sparked your interest in the person and why you want to see them again. Think about the same personal connection on the job. Finding the balance of personable and professional is difficult, but possible.

On the hiring manager side, we always hope we make the right decision on who we select, like dating. I’ve hired many interns during my career, and gone on a few first dates too. I won’t speak to what I look for in a dating relationship here. Instead, here are thoughts from a manager’s perspective:

Look for Learners.

You want teammates with a desire to dig into their work. People who like to learn new things and quick! A hunger for learning can’t be taught. Things that can be? Cision skills, media list formatting, and even writing and pitch styles.

Resumes Are Only a Starting Point.

A piece of paper cannot summarize someone. In a dating context, this compares well to online dating. I doubt people pay for online dating with the objective to ignore profiles that don’t meet all the needs they have for this ‘perfect person.’ I try to consider resumes in the same light – focus on a few core criteria and factor in other information sources such as writing samples, references and what you can find online (we cyber-sleuth people we’re dating, right?).

Focus on Fundamentals.

Similar to the desire to learn, you want people with strong, fundamental PR and communications skills. Can they write? Do they enjoy learning new things? Are they news-minded and a solid communicator?

And, in post-‘first date’ fashion, there has been lots of buzz around the office since we met our impressive 13 potential interns last week! The excitement reminded us all of what we love about PR – the pursuit of new relationships, opportunities and shared ideas.

It will be a tough decision to determine which three interns join MSL Chicago for the summer. Thanks to all the candidates who participated, truly an impressive 13.

The Experience Economy Rules

Wednesday, March 20th, 2013

Beyond the actual SXSW festival, where the planned and serendipitous meetings drive, surprise and inspire, the value of attending has always been the insights into ‘what’s next’. SX has been the launch pad for many influential technologies, including Twitter in 2007, Foursquare in 2009 and Highlight and GroupMe in 2012.

Over the last year or so, a new approach began to establish dominance, a strategy where brands launch the product BEFORE the festival and use SX to activate, driving mass awareness and adoption. This year, it was obvious, with no real ‘tech’ break-outs, and the majority of the Brand activations were parties and lounges with RSVPs required (Twitter at #FEED, SalesForce at #CloudLounge, Klout at #KloutKrib, Mashable at #MashBash) and interactive experiences for Nike FuelBand, Leap Motion and the Ouya gaming console.

The keynotes often offer insights into upcoming trends, and this years’ focus on entreprenuralism indicates the slowing of the incremental shifts to technology, user experience and channels, and is a harbinger of an upcoming sea change, rooted in immersive multi-channel, user-directed and powered, deeply integrated experiences.

From community-driven space travel to open-source game development and shared personal data, the future is currently changing and shifting, and it is an incredibly exciting time to be in this universe!

A Roadmap to Content Marketing Success: Chicago AMA Recap

Friday, February 8th, 2013

This week, eMarketer published an article titled “Content Vaults to No. 1 Marketing Priority for 2013.” At MSL Chicago, we’re also seeing content strategy as a focus for many marketers.

On January 31, MSL Chicago sponsored a workshop hosted by the American Marketing Association on content marketing. The session was titled “Growing Your Business Through Content Creation, Curation and Conversation.” The presentation took place at 1871 in the Merchandise Mart (conveniently located for us), a community hub for digital designers, engineers and entrepreneurs.

Our SVP of digital strategy, Laura Chavoen, kicked off the presentation discussing a number of case study examples of companies using content marketing effectively. She then dove into a high-level overview of how to develop a content marketing strategy. Laura discussed the importance of identifying your business objectives first, then auditing your customers, competitors, channels, existing content and creators before creating a content plan. She also shared a few examples for execution and measurement.

Andy Crestodina from Orbit Media Studios presented the second half of the workshop and discussed a number of tools and tips for brands to develop and optimize content for search engine optimization.

More photos are posted on the AMA Facebook page. Almost 150 guests attended the event and there were several follow-up questions after the presentation. It’s definitely a sign that more brands are seeing the value in content marketing and the importance of developing a robust content strategy.

How is your company planning on integrating a content strategy into your marketing plans in 2013?

Content Marketing: Where Companies Go Wrong, and Who Gets It Right

Wednesday, January 30th, 2013


This Thursday, I’ll be leading the first half of a workshop for the American Marketing Association on content marketing. Over the past several years, more clients and companies have developed or increased their investment in content marketing strategies. It’s no surprise—content is the fuel of marketing, and has even been called The King.

We’ve seen many fundamental shifts in marketing over the last decade. The ‘linear age’ where brands distributed their messaging to their audiences became the ‘social age’, where brands encouraged and welcomed their audiences to reach out to them. Today, we’re solidly in the ‘continuous age’, where brands see themselves as media companies. Businesses are curating, creating and distributing content to entice, engage and expand their reach and relationships. Many CPG and B2B companies understand this is a critical area for growth—as much the creation and distribution of products or services.

We’ve seen healthcare and financial services companies doing this with great success – creating and sharing resources, tools, calculators and subject matter expertise with their customers with the intention of driving affinity as well as product/service growth.

Red Bull also does this to great acclaim – the Red Bull games, the Flugtag, and Felix Baumgartner’s space jump—all examples of branded content, developed specifically with the purpose of marketing the brand and selling product, hand in hand.

Content marketing is a long-term commitment that can produce significant results when executed thoughtfully. Critical to that is a strategic plan, with a priority focus on business objectives and audience… but two things often neglected in the planning.

A success content marketing strategy is clearly tied to business objectives and shows ROI against those objectives. This takes commitment, both in time for planning as well as the ongoing execution. Consistency is important for content program to be successful – you can’t just dabble in distributing content and expect to see ongoing results. Too many companies dive in without a clear strategy and ties to business objectives, and when they cannot show how the program has contributed, they abandon it. Content hasn’t failed them – a lack of a strategy has.

Having an understanding of your audience – both current and target customers— is a necessary first step in developing a strategy and plan. Understanding their preferred channels and media, what they’re interested in, what drives their loyalty, their brand expectations, and their appetitive for engagement is all critical information when creating an effective content marketing strategy.

On Thursday, I’m going to focus on the challenge, approach, and key learnings of several B2B and B2C companies who are successfully using content marketing to drive different business objectives. I’ll also share our content marketing process framework and a model for developing content strategies and identifying key metrics.

If you haven’t signed up for the event, you can register through the AMA website. I look forward to hearing how different companies are leveraging content marketing to meet their business objectives. If you aren’t able to attend, please email me at laura.chavoen@mslgroup.com or ping me @chavoen.

AMA Ferris State Regional Conference: The Future of Social ROI

Friday, October 26th, 2012

Earlier this month, I had the opportunity to present at the 2012 AMA Ferris State Regional Conference, which brings together college students from various universities across the Midwest. Stemming from the interactive content and emerging media theme of the conference, I elected to take an analytical and predictive approach to social media.

Today, social in the complex environment of marketing communications has become an accepted and arguably mandatory means of engaging consumers and extracting consumer data. Even with the presence of Facebook, Twitter, Pinterest, Instagram, LinkedIn and Tumblr, social is still projected to grow by 19.5 percent in the next five years (Duke University 2012).

With this social expansion, the challenge for marketers to provide a means of quantifying this mass amount of data becomes ever more crucial when making business decisions. Marketing professionals of the future will need to extract valuable insights from this data to drive brand strategy and to provide measureable results, thus defining social ROI.

Although there are many fantastic cases of brands pushing the envelope of social ROI, digital marketers have yet to bridge the gap from online discussion to offline results. However, in leveraging realistic applications of social analysis such as consumer voice (e.g. Klout), technological resources, customer point of sale (POS) data, and open application programming interface (API) content as ChevroletIBM, and Target have employed, marketers can begin to fine tune social ROI practices to reach future business objectives.

Digital #MSLIdeas Onsite @ChicagoIdeas with Laura Chavoen

Monday, October 22nd, 2012

Our SVP, Director of Digital Strategy, Laura Chavoen, shares her digital takeaways from CIW and challenges the PR industry to go beyond their standard business goals by asking, “what is the customer who chooses to engage with this brand, product or service looking to solve?”

Stay tuned into our #MSLIdeas Onsite @ChicagoIdeas video series for more from the CIW Talks about key takeaways, PR implications and inspiring change.

About Chicago Ideas Week

Chicago Ideas Week (CIW) brings together some of the world’s top innovators and thinkers for one week every year to share their ideas and engage with the vibrant Chicago community. In 2012, MSL Chicago teamed up with CIW as a program sponsor and its communications and engagement agency partner.

Beyond Boundaries: My "Study Abroad" Trip to Shanghai (Day Five)

Monday, October 22nd, 2012

The Beyond Boundaries Experiential Awards Program recognizes and rewards the excellent talent that exists in all offices, practices and job functions across MSLGROUP North America. As MSLGROUP North America brand ambassadors, our award recipients will be blogging and taking photos throughout their journey. Dawn received the opportunity to “study abroad” for one week at one of our global (wholly-owned) offices, and is currently at MSL China in Shanghai.

Well, it was my last full day in Shanghai. I started the morning with Milly Jiang, senior associate with MSLGROUP Asia’s Social Hive team, as she was kind enough to go through what they do, share a few case studies and provide a deeper dive into Weibo, the Chinese version of Twitter. I soon started to pack my things up and make my final rounds. While most of the office was in an off-site training, I was able to sneak in a photo with the rest of the people that were still in the office.

It was sad to say goodbye because I had such a great time this week and learned so much in such a short time. It is comforting to know that Monica, my assigned buddy, will be visiting our office for a week in January (and two weeks at MSL New York), so thankfully, it is just “see you later.” Although the office is on the other side of the world, we do have so much in common. I definitely enjoyed this city and can see why many of my friends and colleagues that have lived here love it. This was a fantastic experience and I’ll board the plane tomorrow with a smile on my face thinking of the new friends I’ve made, the discoveries I’ve made and the local culture I’ve had the chance to better understand.  Xie Xie Shanghai!

PRSA Midwest Conference Video: Modern Day Crisis Communications

Thursday, July 26th, 2012

On July 19, the first PRSA Midwest District Conference was held at Loyola University in Chicago. Our senior vice president of crisis and issues management, Jack Yeo, co-presented at the event with the director of media relations at North Park University, John Brooks. The title of the presentation was “The Eight Laws of Modern Day Crisis Communications.”

In their presentation, they outlined several steps that companies can take to prepare for a crisis, respond to a situation and recover from a crisis event. Below is an excerpt from the presentation. In this video, Jack shares a number of steps for organizations to consider as they prepare for a crisis.


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Do You Have Klout? How Chevrolet Engaged New Online Influencers

Tuesday, June 26th, 2012

Brands have been trying to reach the influencers for years.  It is no secret that when someone has an experience with a brand, whether or not it is positive or negative, they often share their experiences, opinions and recommendations with their online and offline networks. Considering that 90 percent of consumers trust peer recommendations while 33 percent trust ads, the tonality of these conversations affect brand consideration, loyalty and sales now more than ever. As a result, we’re finding that more and more companies are concerned about engaging influencers rather than dedicating resources to traditional media outreach and advertising campaigns. When 6.2 percent of social media participants produce 80 percent of influencer impressions, how can brand managers strategically reach those who are most influential among their target audience?

The MSL Chicago team decided to use a new approach to reach target consumers when Chevrolet launched its new small car, the Sonic. We leveraged Klout, a company that measures an individual’s influence online, to provide millennial social media influencers the unique chance to get behind the wheel of the Chevy Sonic during three-day loans.

The program not only generated significant online buzz and thousands of pieces of content and millions of online impressions, it increased awareness, created authentic conversations, provided opportunities to engage with untapped influencers, developed new brand advocates and increased opinion, consideration and purchase intention during the five-week program. The campaign earned the team a PRSA Bronze Anvil in addition to other prestigious industry awards. Take a look at this video case study for more results from this ground-breaking program.

When engaging new influencers, a strategic approach, specialized counsel, real-time engagement and behind-the-scenes management, monitoring and follow-up is essential. You may find that when done right, influencer engagement will benefit your brand well into the future.

Successful Infographics: The Balance of Data and Design

Tuesday, May 22nd, 2012

Information graphics, more commonly known as infographics, have been around since cavemen decided to paint on their walls. Since then, the art of relaying information in a visually appealing way has taken many forms including maps, bar charts and pictographs and have been utilized by all forms of media channels. This map of London’s underground rail system is just one example of how we use infographics in everyday life.

Now with the availability of Adobe and other creative design software, web-based infographics are a viable communications tool for companies wishing to convey information to key target audiences. Companies successfully using infographics as a communications tool, like REI, have found the balance between data and design.

As someone who studied design alongside public relations in college, I’ve compiled three key takeaways for companies researching the use of infographics in their communications plans:

1. Have Something (Worthwhile) to Say

The data and research behind infographics is what drives its ultimate success. Viewers don’t want to read about statistics that are years old and irrelevant. The more recent, fresh and timely the statistics, the better.

Remember to reference where the research originated.

2. Make it Visual

The font, color palette and graphics bring the above statistics to life. An easy-to-follow format is a must; for example, GOOD’s “The Recycle Chronicles” infographic shown below includes headlines, subheadlines, text and graphics that allow viewers to follow the data from the beginning of the graphic all the way to the end without clutter or confusion. A good creative team will be able to build a visual, but a great team will be able to tell a story with the information they’ve been handed.

3. Pass it On

Once the final infographic is approved internally, post it to the company website – and all company social media channels. Allow viewers to repost on Pinterest, Tumblr and blogs. Depending on the content, account teams may want to pitch to target media outlets.

Lastly, encourage the involved teams to enter the infographic for design awards and recognition. The more buzz created around a quality end-product, the more attention the brand/company should receive.

Need inspiration to get started? News sites Mashable and GOOD have feeds specifically dedicated to their teams’ infographics. Happy ‘graphing!