Archive for the ‘Experiential Marketing’ Category

Thou Shalt Be Dramatic with George and the Media

Monday, October 8th, 2012

Our client roster here in the Chicago office ranges from the automobile industry to consumer food and technology brands; but this time around we had the amazing opportunity to be a little “dramatic!”

We recently partnered with the Chicago Shakespeare Theater (CST) to bring the much-admired painting, “A Sunday on La Grande Jatte–1884” by Georges Seurat to life.

On Sunday, September 16 we headed over to the Art Institute of Chicago to show how characters from the painting came to life – which was our way of announcing the play, “Sunday in the Park with George,” that kicked-off September 26 at Chicago Shakespeare Theater on Navy Pier.

Keeping it in the Publicis Groupe family, we worked alongside our sister agency, Arc Worldwide to develop a life-sized replica of the painting with some of the characters noticeably absent!  The characters from Sunday in the Park with George were sprinkled throughout the institute and slowly stepped into their fame, one character at a time, while performing a song from the musical.

What many visitors to the Art Institute thought was a typical Sunday morning, turned into “A Sunday on La Grande Jatte.”

The best part about this experience has yet to happen!  After the play concludes, the faux painting is scheduled to be auctioned off to raise money to support the arts in Chicago, benefiting CST’s Team Shakespeare, one of the country’s largest arts-in-education programs offered by a professional theater.

At the end of the day, we had a great Sunday afternoon with “George” and all for a good cause.

SXSW: Trends to Know From a PR Perspective

Monday, March 26th, 2012

I’m still recovering from SXSW Interactive. The sheer volume of the conference can overwhelm, and I find it a bit daunting to distill the number of ideas, perspectives, panels, and conversations into something cohesive and, more importantly, actionable.

Why SXSW?

Let’s start with the numbers. This alone should serve as a great reason for anyone who has only considered attending to actually do so next year. (And yes, I do think that you should attend next year.)

Austin360.com reports: “Tuesday evening, the festival said its official paid attendance count for 2012 was 24,569, up from 19,364 in 2011, a change of nearly 27 percent. From 2010 to 2011, the fest grew from 14,251 to 19,364.”

The panels were spread across fifteen locations throughout downtown Austin, ranging from technical sessions about web and interface design, wireless innovation, and business operations to more philosophical discussions about online marketing, social networks, and our relationship to new technologies.

When I say “panels,” I mean not only actual panel conversations but also keynote addresses, solo presentations, interviews, and core conversations.  Most sessions are one hour in length, though the numerous “Future 15″ talks run only fifteen minutes. Toss in book readings, signings, workshops, the Start-Up Village, and the many evening events, and suddenly you’re in the middle of a very busy hive of activity.

The content followed fourteen tracks — Design + Development, Better Tomorrow, Convergence, Health + Education, Government + Global, Culture, Science + Play, Start Up, Emerging, New Business, Branding + Marketing, Social Networks, Journalism + Content, Featured Sessions, and Keynotes — and was further categorized as Beginner, Intermediate, or Advanced. Each track offered at least two options during every time slot, and there were five time slots each day. That added up to more than 1,050 different panels over the five days of the festival.

I’ve spent time over the last few days distilling my thoughts and notes into what I hope are valuable takeaways.  I was looking for ideas, tools, technologies, and tactics that I can use for my clients, not macro trends, but it’s impossible not to begin to see patterns emerge or gaps appear.

New Technologies

Although technologies launched at SX in the past have gained acclaim and wide adoption (Twitter, Foursquare), I didn’t encounter any of those this year. There were several new apps with lots of buzz (Highlight, EchoEcho, Sonar) that seemed to concentrate on finding people in the crowds, narrowing one’s focus as opposed to widening it. I eagerly used both Highlight and EchoEcho and was pleased with the ability to find someone from my social network attending a specific panel, although actually locating them in the capacity crowds remained a challenge.

These apps enable you to narrow your social circles instead of widening them, whether by filtering people within your broader network by location alone (EchoEcho, Sonar) or by location and interest (Highlight). They offer a fascinating perspective on the social graph as they categorize your connections by interest and location while simultaneously exposing those connections to friends of friends in a relevant and intimate manner. I’m experimenting with using these tools in a non-conference setting and am eager to see if they maintain the same value.

Trans Media and Shared Screens

Trans media  (content amplifed through shared screens, like tweeting the American Idol results while watching TV for example) and the multi-screen experience was everywhere. I’m fascinated by this convergence and attended as many panels on the topics as I could. Interestingly, while I expected to be impressed by content or technology, what I actually took away from these panels was more the idea of the interest graph, although the impact and challenges of contextual content gave me much food for thought.

Shared-screen experiences are a natural application for the evolution of dynamic communities, as they seamlessly integrate people into a wide network rooted in a common interest.  The interest graph creates new opportunities for brands to present products, services or content based on a user’s interests, and also offers brands new ways to engage, learn from, and access new audiences.

Interest-Based Networks

The significance of the rise of the interest graph was underscored in a panel on consumer intent. Pinterest, Fancy, Tumblr, and Spring Pad are all examples of tools or networks that allow people to connect not (only) with other people that they know or are otherwise linked to, but with people who like or are interested in similar products, services, artists, or activities.

Brands that chose to engage with new and future audiences within the interest graph must think about the goals, tactics and management of those relationships in different ways than they currently do with their current Facebook and Twitter followers. The connection, the interactions, and the opportunities are all different. We’ve already seen some brands use Pinterest in exciting ways, creating real-time ad-hoc communities of people who all are interested in what the brand is offering, regardless of location, demographic, or social connectivity. Understanding and using this new lens on community and interaction to leverage its power and value remains a challenge, but is certainly an exciting one!

Extracting Relevant Data

Much to my delight, I was able to attend several panels focused on data.  I learned more about creating infographics, using data to inform content development, data as narrative, and the continued growth of interest in personal data, and I saw demos of several analytics tools and platforms. I’m excited to see this attention continue to grow, but there was also a critical and very important shift in this year’s data panels that I’ve been eagerly awaiting.  The conversation isn’t solely about data capture, monitoring, tracking and reporting anymore. It has shifted now to data as the input — data as critical information that helps to shape strategy, drive tactics, show relevance, and prove value. I had many conversations about the skill sets necessary to extract relevant data from data sets, how to identify the right metrics, and how to approach analysis and recommendations so that data can inform ongoing execution. This is an area where I’m certain we’ll continue to see growth and change over the next few years, and I couldn’t be happier about it. As technology gets smarter and smarter moving into the second half of the year (HTML5 and CSS3 anyone?), identifying what data to track and how to use it will become more important and powerful.

2012 is already moving fast, and if SXSW was any indication I’m buckling my seat belt tightly, hydrating, and getting ready for what promises to be an exhilarating ride!

Last Day at SXSW: Where Brian Solis, Billy Corgan and Jay-Z Intersect

Tuesday, March 13th, 2012

Brian Solis spoke at a SXSW panel yesterday afternoon about how audience segmentation is no longer only about age or demographics. One of the key audience groups is “GENERATION C:” C for connected. The connected generation not only integrates technology seamlessly into their lives, but this group also uses and embraces that technology to form, sustain and nurture relationships with others in Gen C.

Brian’s perspective is that we’re the problem and we are also the solution. This not about generations or age. It has to do with how we AS PEOPLE make decisions, interact and connect. We look at things in different ways. We have become a disruption. The decision-making cycle of connected consumers is very different today.

Later in the panel, Billy Corgan joined Brian for a sit-down chat about how the music industry is no longer “business as usual”, then went on a (seemingly angry) screed about how music is so different today and how music consumers ‘mostly just want stuff for free.’ He spoke about how the business of today’s music industry has ‘taken the claws out of the music,’ forcing musicians who seek fame (and fortune) to acquiesce to the demands of the business and not be driven by their creativity or their own desire.

And after seeing the Jay-Z show tonight, I can say that they are both right. Music is very different today, but not necessarily in the way Billy articulated, at least from my perspective, the perspective of the consumer, the FAN. There was NO lack of creativity, originality, in this evening’s show, nor was there any lack of pointed observations in Jay’s lyrics and even his stage banter. And Brian is also right, at least from as far as shared experiences go…the audience was connected, with each other as well as with Jay.

Jay-Z connected the audience. He interacted with us, and encouraged us to interact with each other in ways that I’ve never seen at the hundreds of live shows I’ve been to. He EXPECTED that the audience would know entire verses and held the microphone out so that we could join him. He had us waving our arms, bouncing, doing the 2-step, making some noise, singing the chorus behind his raps. We eagerly and passionately connected with him, with each other, laughing, taking pictures, dancing with total strangers.

He didn’t just perform. He connected with us. He didn’t just sing, he structured his set so that we could join him. He didn’t just perform the set list that the Twitter-sphere helped construct, he wove all of those songs together into a story and we all went on a fantastic, LOUD, energetic and completely transporting adventure.

I will continue to buy Jay’s music. And I won’t miss an opportunity to see him live again, at any cost. And I was delighted to see such a concrete example of Brian’s panel and book: “The End of Business as Usual.” It was a memorable way to close out another great weekend at SXSWi.

Day One Recap at SXSWi: Implications for PR

Saturday, March 10th, 2012


The first day of SXSWi was cold and wet outside, but vibrant and crowded inside!

I’m live-tweeting from panels at @chavoen – ping me if you’ve a question you’d like me to ask or a panel you want me to check out. My initial plan for attending sessions is below and you can find the full schedule at sxsw.com

At SXSW, my goal for every panel is to learn (at least) one new thing, and find a concrete example that will resonate with at least one client or colleague.

Today’s panel topics included brand authenticity, higher ed and social media, and social media for real-world activation. At each full-capacity panel there was much to be learned and shared.

First panel was on brand authenticity. At MSL, and most likely throughout the PR/Marketing/Communications world, the idea of brand authenticity and consistency is already in our framework, but a few critical thoughts were shared that resonated with the audience. (Full disclosure: I shared my thoughts as an audience member during this session and was delighted by the response.)

Thinking about the full customer experience is critical — being authentic ONLY in social doesn’t work. Social is a tool and can help define, refine, and extend the experience and voice, but the voice must be authentic and consistent across all touchpoints and channels.

One of the panelists made an outstanding point as well — a campaign isn’t authentic if you can just replace the brand with a different one. Specifically referencing the Old Spice campaign that went viral and garnered so much attention, he asked if that same concept would have worked for Mennen. Or Taco Bell. And if the answer was yes, successful or not, it isn’t authentic. That is the difference between a campaign and a brand experience.

Moving to the higher ed panel, I was excited to hear several ideas of relevance to our higher education clients in Chicago. The first was about audience segmentation, making the point that an institutional voice may only be one of several voices necessary for messaging to be relevant to a wide variety of audiences. Some specific strategies were discussed for involving administrators from across the organization into the marketing effort and integrating their ideas and support. There was also a great discussion around highlighting and harnessing student voices in a way that offers dimensions and perspectives critical for longevity.

Finally, the social activation panel identified several different pathways for translating social media activity into real world actions, proving that key PR activities around influencer identification and engagement are more relevant than ever in today’s multi-channel cross-media world. PR gets relationships, has been creating stories and content for centuries, and remains the discipline that can and does conduct the orchestra of digital, marketing, communication, advertising, media, employee engagement, and sales. When all of those are working in concert? The gorgeous symphony of an authentic brand, playing the music relevant to each audience.

Looking forward to my sessions today, including panels on effective transmedia strategies, data/analytics, and PR for better business. I’m still deciding between a panel on daddybloggers or one on local…. Tweet me at @chavoen and help me decide!

The Week Ahead at SXSWi

Thursday, March 8th, 2012

So much of what keeps PR as a discipline relevant in the competitive landscape is Innovation. As an industry, PR strives to be innovative in every way, with new events, new ways to reach influencers and new types of content — that, at its core, is what SXSW is about.

I’m not a newbie to the SXSW Interactive Conference in Austin and it feels very different but no less inspiring and exciting than it was six years ago.  Today, I feel like there is a lot more business-minded content as opposed to “tech topics,” and I don’t think that is a bad thing. For a long time, the conference catered mainly to technology and creative folks and venture capitalists would drive through, trendspotting. Now, the (bigger) conference gives business people a deeper understanding of the creative executions, and it gives the techs and the creative attendees the opportunity to see the connection between their innovations and business. It is bigger, but now it is richer in content, more 3-dimensional, and tangible.

Since much of the conference content is picked through the SXSW Panel Picker, the attendees are more selective against panels that are strictly “marketing.” And I think it shows — the panel content is really fascinating. Last year, at the panel with Weiden and Kennedy discussing the Old Spice campaign, it was fascinating how they took tweets and turned them into video responses — I was amazed to hear that they got video responses online within 24 hours — it changed everyone’s perspective on speed responsiveness and video — especially for a ‘brand’. It was just another example of content that was business-focused and gave me something tangible to think about.

Because SXSW is all about innovation, you get a sneak peak at what’s coming in technology trends. For example, tablets were huge three years ago right before the iPad came out. Many panelists and speakers were using tablets, and attendees see that. As a result, these people started creating tablet applications and tools and thinking of different usages for the technology. So being able to get a sneak peak at what the other speakers and attendees are doing can give you insights on what to do to stay on the competitive edge.

There are a number of trends I’m looking forward to learning more about and gauging at the conference, from a professional and a personal perspective:

Transmedia: How do you link the customer experience across multiple screens? How do you support how people interact with content displayed on different screens? For example, Google TV is interesting but it’s doing really poorly in the market, so I’m curious to see how people are tackling that.

Privacy: The rise of Pinterest, followed by questions around privacy issues around Instagram to Google to the music industry — privacy is a part of all of those things. Privacy is a thread through all of those, we have not seen privacy driving any of those business decisions, but if all industries pulled together, they could reshape all of media.

Data as a Narrative: I’m curious to hear more stories about how consumption metrics become a narrative. How does the actual data become a narrative for the same people that are using the content in the first place?

Gaming: I’m really into game concept and game theory. The article in the New York Times highlighting Self Magazine’s new game, underscores how games are being rooted in everything we do.

Tech Trends: I’m always interested in hearing what attendees are doing with HTML, CSS 5, and even 3D printing.

Bruce Sterling: As the godfather of science fiction and the keynote speaker at the conference, I’m really looking forward to hearing his session — he has a fascinating take on distilling what is fantasy from reality.

At SXSW, you never know what is going to inspire you. Even if it is a tech innovation, inspiration is inspiration. The challenge for attendees is to take what they see and make it relevant for our world.

PRSA International Conference Recap: Discussing Audience Fragmentation

Wednesday, November 16th, 2011

Last month, Laura Chavoen, our senior vice president of digital strategy, spoke at the 2011 PRSA International Conference in Orlando. Her topic was “A Tailored Approach to Audience Fragmentation.”

In her session, Laura discussed how social media is causing many marketing companies to adopt a PR planning model to ensure that programs and campaigns are tailored to the right target audience. She also shared her thoughts on using new tools that public relations practitioners can use for monitoring and pinpointing audiences. Below is a video of a segment of her presentation.

Thanks to the PRSA for inviting MSL Chicago to particpate in the 2011 International Conference!

Social Media: Bridging Exclusive Experiences and the Everyday Consumer

Tuesday, September 20th, 2011

Through the years, the Internet has allowed us to stay connected to special events and media coverage during the workday. We live in an age where we can watch sporting event from our desks and followed the Casey Anthony trial in between meetings. It is only natural that companies recognize the power of engaging their audience online, and are now making exclusive events easily attainable to anyone with an Internet connection.

Fashion Week is one of those experiences many of us will never experience, and for some, scoring a coveted seat at a runway presentation seems like a far-fetched dream. However, as Mercedes-Benz Spring 2012 Fashion Week proved, fashion houses have reshaped the experience from being completely restricted to fans being able to partake in the event from their homes and cubicles (not that I partook in this, of course).

Oscar de la Renta is a prime example of a fashion designer that has mastered the art of creating brand buzz via social media. Erika Bearman, director of communications for the brand (and also known as @OscarPRGirl on Twitter), consistently engages fans by posting behind-the-scenes photos, quotes from Mr. de la Renta himself and musings from around the office. While various other designers have adopted a social media presence, the mixture of brand representation and personality from Ms. Bearman make Oscar de la Renta a shining case study.

As the media landscape has changed, gone are the days of waiting to pull up photos on Style.com post-event. Now, magazine editors upload commentary and photos in real-time. With the help of the PR team, OdlR leveraged Twitter and Tumblr to encourage followers to use the hash tag #odlrlive. Instead of catching photos from the show or a video recap, viewers could stream the event live from simply logging on to Tumblr. More than 2,000 tweets popped up as a result, and Tumblr produced hundreds of posts utilizing the event-specific hash tag.

This trend seems to only be gaining momentum, as other major fashion houses try to get a piece of the action. Burberry announced their Spring/Summer 2012 collection would premiere on Twitter, even before the runway presentation at London Fashion Week. 

As public relations professionals are planning VIP events, this is a great practice to keep in mind. For invitees who are unable to attend, leveraging a social media campaign in conjunction with the event can still allow them to feel as though they are a part of the unique experience.

Getting to Know Chicago Through WOM

Thursday, July 21st, 2011

As a student coming to Chicago for the summer from a small college town, I was immediately awe-struck by the innumerable options of summer festivals, events and concerts that I could choose from.  Although I read about different events each weekend in local papers and on advertisements on the train, as a new-comer to this great city, I was unsure of which festivals to try.

I began opening my ears in the MSL Chicago office and asking my co-workers what their weekend plans were. I discovered the best source of information about Chicago’s abundance of events was right in front of me.

For example, Geralyn, our office manager, was my inspiration to attend the Chicago Blues Festival.  She informed me it was the largest free blues festival in the world and located in nearby Grant Park.  I was amazed at the huge number of event attendees, the many talented performers and the fun and energizing atmosphere.

I realized if I was relying on my co-workers and Chicago friends to find out the best summer festivals to attend, other people were probably doing the same.  This got me thinking about the important of word-of-mouth marketing plays in promoting and creating successful events.

After doing some research, I found I am not the only person more likely to attend events my peers recommend than the events I see in advertisements.  According to Adage.com:

  • Up to 92 percent of consumers trust word-of-mouth recommendations, but only 24 percent trust online ads.
  • A recommendation from a trusted friend conveying a relevant message is up to 50 times more likely to trigger a purchase compared to another recommendation.

Ultimately, I feel very lucky to be spending the summer in city with so many events to talk about and share with my friends.  A few coming up I am looking forward to include:

What are some of your favorite Chicago summertime events?  What do you think about the growing importance of word of mouth marketing in today’s world?

Attracting Media to a Night of Glamour in the Name of Charity

Wednesday, June 29th, 2011

In PR, you are often tasked to ensure that media show up to an event. Fortunately for me, getting media to the Glamorama launch party for Ronald McDonald House Charities of Chicagoland and Northwest Indiana (RMHC-CNI) was pretty straightforward since it was such a well-run event!

The launch party kicked off Glamorama 2011: an unforgettable night of high fashion and fierce performances to be held August 12 at the Chicago Theatre with performances by Cee Lo Green, known for the chart-topping hit “Forget You,” and the electro-pop quartet Far East Movement. Following Glamorama is an official after-party on the 7th floor of Macy’s at State Street. The best part? If you purchase your tickets online, 100 percent of the proceeds will go to RMHC-CNI.

As for the launch party, it went into the wee hours of that warm June Thursday. Hosted by Chicago Now’s Candace Collins Jordan, the launch event was hosted at Room 1520 and put together by the leadership of RMHC-CNI’s Christina Thomas. Guests, models, and media crowded the floors throughout the night enjoying the entertainment provided by the “Hip Hop Connection” dancers and musical guest, up-and-coming Chicago group “blah blah blah.”

RMHC-CNI did it right—they held a great launch event and really generated a lot of buzz for Glamorama 2011. Here are some elements to keep in mind for sure-fire ways that media will be in attendance at your event:

Glamour: This was an exclusive event that made both the mainstream media and bloggers feel privileged to attend.
Timing: The event was held in the evening, not at a prime morning news media hour. Fortunately, there was also no breaking news coverage in the local area happening at the time.
Treats: Like any event, good munchies guarantee better attendance.

Event PR: Expect the Unexpected

Tuesday, June 7th, 2011

Recently, I glued various gems to leather belt in the back of a Jeep. No, that is not a strange metaphor. The aforementioned belt was for a client event, and we were short on time, so it had to be done in said Jeep. The belt ended up being a huge winner with the client. (I was so proud.) But as we developed the event timeline and managed all of the other moving parts in the weeks prior, I did not think I’d find myself bedazzling anything – especially in a car.

Event execution is one of the many duties that fill up the plate of a PR professional. And, if done correctly, an event can make a significant impact on brand visibility and advocacy.

But it takes more than an organized individual with strong communication skills to smoothly execute an event. You need to be creative, quick-thinking and adaptable. In essence, a successful event planner is scrappy;  Between  media relations, vendor coordination, media material development, spokesperson management and client satisfaction, there are various opportunities for things to go awry.

In addition to being an expert at activating brands through events, I have become a specialist of expecting the unexpected. Through my experiences planning and managing events, I have learned a few things along the way.

Media Opts Out
The day of the event, your RSVP list is stacked. This means it is safe to assume each of those “yes’” will show up, right? Wrong. Reporters, producers and bloggers have busy schedules, and it is not uncommon for a fire drill to arise at any given moment. Always ensure you have a media list with you on-site, and make a round of calls for those who may not have confirmed.

Also, do not underestimate the power of post-event outreach. The event is a news hook for media — and if they cannot make it, you are provided the perfect opportunity to follow-up and share additional information.

A Blasé Crowd
If the event is open to the public, it is crucial to ensure they are captivated. It is always a nice idea to have premium items to give away, such as T-shirts or engagement pieces like noisemakers (depending upon the venue and event goals, of course). If these types of items are not a part of the picture, it is up to you to amp up the crowd with…yourself. Be friendly. Be charming. Be engaging. The key is to leave a pleasant impression of the brand upon the consumer. Spokespeople are often leveraged among brands, and if the event features this type of figure, utilize them to make a connection with the brand, as well.

Vendor Mishaps
You order a stand for your banner. It never shows up. What do you do? Ideally, all signage and event supplies are accounted for prior to the event. But with quick turnarounds and shipping delays, sometimes, you are left without crucial pieces for your event. This is where you need to be two things: creative and calm. Take a step back from the situation and choose an alternative. No banner stand? Hang the banner on a wall via some heavy-duty tape (or nails, if the venue is kind enough to let you do so). Sidenote: This is where I have to emphasize that you must ALWAYS have a supply kit on-site!

Staying cool under what might be an incredibly stressful situation not only helps you think clearly, but it also ensures everyone around you (possibly, clients included) that you that you are professional and can handle anything.

Some things may seem out of your control, but in the end, the way you choose to handle them is the real test. Thinking ahead, remaining positive and tapping into your creative side helps make dealing with surprises a little less disappointing — and the event an even bigger success.