Archive for the ‘Search Engine Optimization’ Category

A Roadmap to Content Marketing Success: Chicago AMA Recap

Friday, February 8th, 2013

This week, eMarketer published an article titled “Content Vaults to No. 1 Marketing Priority for 2013.” At MSL Chicago, we’re also seeing content strategy as a focus for many marketers.

On January 31, MSL Chicago sponsored a workshop hosted by the American Marketing Association on content marketing. The session was titled “Growing Your Business Through Content Creation, Curation and Conversation.” The presentation took place at 1871 in the Merchandise Mart (conveniently located for us), a community hub for digital designers, engineers and entrepreneurs.

Our SVP of digital strategy, Laura Chavoen, kicked off the presentation discussing a number of case study examples of companies using content marketing effectively. She then dove into a high-level overview of how to develop a content marketing strategy. Laura discussed the importance of identifying your business objectives first, then auditing your customers, competitors, channels, existing content and creators before creating a content plan. She also shared a few examples for execution and measurement.

Andy Crestodina from Orbit Media Studios presented the second half of the workshop and discussed a number of tools and tips for brands to develop and optimize content for search engine optimization.

More photos are posted on the AMA Facebook page. Almost 150 guests attended the event and there were several follow-up questions after the presentation. It’s definitely a sign that more brands are seeing the value in content marketing and the importance of developing a robust content strategy.

How is your company planning on integrating a content strategy into your marketing plans in 2013?

SXSW: Trends to Know From a PR Perspective

Monday, March 26th, 2012

I’m still recovering from SXSW Interactive. The sheer volume of the conference can overwhelm, and I find it a bit daunting to distill the number of ideas, perspectives, panels, and conversations into something cohesive and, more importantly, actionable.

Why SXSW?

Let’s start with the numbers. This alone should serve as a great reason for anyone who has only considered attending to actually do so next year. (And yes, I do think that you should attend next year.)

Austin360.com reports: “Tuesday evening, the festival said its official paid attendance count for 2012 was 24,569, up from 19,364 in 2011, a change of nearly 27 percent. From 2010 to 2011, the fest grew from 14,251 to 19,364.”

The panels were spread across fifteen locations throughout downtown Austin, ranging from technical sessions about web and interface design, wireless innovation, and business operations to more philosophical discussions about online marketing, social networks, and our relationship to new technologies.

When I say “panels,” I mean not only actual panel conversations but also keynote addresses, solo presentations, interviews, and core conversations.  Most sessions are one hour in length, though the numerous “Future 15″ talks run only fifteen minutes. Toss in book readings, signings, workshops, the Start-Up Village, and the many evening events, and suddenly you’re in the middle of a very busy hive of activity.

The content followed fourteen tracks — Design + Development, Better Tomorrow, Convergence, Health + Education, Government + Global, Culture, Science + Play, Start Up, Emerging, New Business, Branding + Marketing, Social Networks, Journalism + Content, Featured Sessions, and Keynotes — and was further categorized as Beginner, Intermediate, or Advanced. Each track offered at least two options during every time slot, and there were five time slots each day. That added up to more than 1,050 different panels over the five days of the festival.

I’ve spent time over the last few days distilling my thoughts and notes into what I hope are valuable takeaways.  I was looking for ideas, tools, technologies, and tactics that I can use for my clients, not macro trends, but it’s impossible not to begin to see patterns emerge or gaps appear.

New Technologies

Although technologies launched at SX in the past have gained acclaim and wide adoption (Twitter, Foursquare), I didn’t encounter any of those this year. There were several new apps with lots of buzz (Highlight, EchoEcho, Sonar) that seemed to concentrate on finding people in the crowds, narrowing one’s focus as opposed to widening it. I eagerly used both Highlight and EchoEcho and was pleased with the ability to find someone from my social network attending a specific panel, although actually locating them in the capacity crowds remained a challenge.

These apps enable you to narrow your social circles instead of widening them, whether by filtering people within your broader network by location alone (EchoEcho, Sonar) or by location and interest (Highlight). They offer a fascinating perspective on the social graph as they categorize your connections by interest and location while simultaneously exposing those connections to friends of friends in a relevant and intimate manner. I’m experimenting with using these tools in a non-conference setting and am eager to see if they maintain the same value.

Trans Media and Shared Screens

Trans media  (content amplifed through shared screens, like tweeting the American Idol results while watching TV for example) and the multi-screen experience was everywhere. I’m fascinated by this convergence and attended as many panels on the topics as I could. Interestingly, while I expected to be impressed by content or technology, what I actually took away from these panels was more the idea of the interest graph, although the impact and challenges of contextual content gave me much food for thought.

Shared-screen experiences are a natural application for the evolution of dynamic communities, as they seamlessly integrate people into a wide network rooted in a common interest.  The interest graph creates new opportunities for brands to present products, services or content based on a user’s interests, and also offers brands new ways to engage, learn from, and access new audiences.

Interest-Based Networks

The significance of the rise of the interest graph was underscored in a panel on consumer intent. Pinterest, Fancy, Tumblr, and Spring Pad are all examples of tools or networks that allow people to connect not (only) with other people that they know or are otherwise linked to, but with people who like or are interested in similar products, services, artists, or activities.

Brands that chose to engage with new and future audiences within the interest graph must think about the goals, tactics and management of those relationships in different ways than they currently do with their current Facebook and Twitter followers. The connection, the interactions, and the opportunities are all different. We’ve already seen some brands use Pinterest in exciting ways, creating real-time ad-hoc communities of people who all are interested in what the brand is offering, regardless of location, demographic, or social connectivity. Understanding and using this new lens on community and interaction to leverage its power and value remains a challenge, but is certainly an exciting one!

Extracting Relevant Data

Much to my delight, I was able to attend several panels focused on data.  I learned more about creating infographics, using data to inform content development, data as narrative, and the continued growth of interest in personal data, and I saw demos of several analytics tools and platforms. I’m excited to see this attention continue to grow, but there was also a critical and very important shift in this year’s data panels that I’ve been eagerly awaiting.  The conversation isn’t solely about data capture, monitoring, tracking and reporting anymore. It has shifted now to data as the input — data as critical information that helps to shape strategy, drive tactics, show relevance, and prove value. I had many conversations about the skill sets necessary to extract relevant data from data sets, how to identify the right metrics, and how to approach analysis and recommendations so that data can inform ongoing execution. This is an area where I’m certain we’ll continue to see growth and change over the next few years, and I couldn’t be happier about it. As technology gets smarter and smarter moving into the second half of the year (HTML5 and CSS3 anyone?), identifying what data to track and how to use it will become more important and powerful.

2012 is already moving fast, and if SXSW was any indication I’m buckling my seat belt tightly, hydrating, and getting ready for what promises to be an exhilarating ride!

Global Going Local: Google Acquisitions

Wednesday, September 21st, 2011

I frequently visit daily deal websites and online recommendation sites on a regular basis. Between Yelp, OpenTable and Groupon, I see a lot of value in connecting with local businesses online and discovering new restaurants. Clearly, Google has been seeing the value too.

On Monday, the Wall Street Journal reported that Google purchased DailyDeal, a website based in Germany similar to the likes of Living Social and Groupon—which complements its Google Offers website. Google Offers launched in June and is currently only available in select cities, but the DailyDeal acquisition is just the latest in a series of moves focusing on local commerce websites.

Earlier this month, Google announced the acquisition of Zagat. At first, this move seemed surprising, but in reading more about the announcement, it’s clear that more brands and companies are seeing the value in marketing and branding on a local level. Hyper-local marketing is influencing the way companies engage consumers—not just for small to mid sized businesses, but for global organizations as well. Zagat has specialized in local reviews and recommendations for years, and it’s an approach for Google to tap into a regional consumer base and connect with local businesses.

In recent months, a few daily deal sites have reshuffled. Facebook cancelled the Facebook Deals product, while Yelp has downsized its daily coupon offering. Still, local commerce sites continue to grow as a source of recommendations and community buzz. Last week, I caught an infographic from Yelp, showing its exponential growth over the last five years. The ‎site experienced 54 percent traffic growth in the past year— this explosion of online activity and memberships signal how more consumers are looking for recommendations from people like them in the local community.

There has been a lot of speculation around how Google will leverage local commerce acquisitions like DailyDeal and Zagat to tap into the cities around the world. Aggregating recommendations, daily couponing, reservations, and sharing the information with your extended network on Google+ could all be rolled into a powerful Android application. And of course, any Google searches for dining destinations will find Zagat recommendations at the top of the list.

In any case, it’s pretty exciting to see how the local commerce sites and even global companies are evolving their business models to reach a consumer audience craving reviews, recommendations and deals. Clearly, this audience is hungry for information on a local level, and it was only a matter of time before Google jumped into the local commerce playing field.

Social Media: Bridging Exclusive Experiences and the Everyday Consumer

Tuesday, September 20th, 2011

Through the years, the Internet has allowed us to stay connected to special events and media coverage during the workday. We live in an age where we can watch sporting event from our desks and followed the Casey Anthony trial in between meetings. It is only natural that companies recognize the power of engaging their audience online, and are now making exclusive events easily attainable to anyone with an Internet connection.

Fashion Week is one of those experiences many of us will never experience, and for some, scoring a coveted seat at a runway presentation seems like a far-fetched dream. However, as Mercedes-Benz Spring 2012 Fashion Week proved, fashion houses have reshaped the experience from being completely restricted to fans being able to partake in the event from their homes and cubicles (not that I partook in this, of course).

Oscar de la Renta is a prime example of a fashion designer that has mastered the art of creating brand buzz via social media. Erika Bearman, director of communications for the brand (and also known as @OscarPRGirl on Twitter), consistently engages fans by posting behind-the-scenes photos, quotes from Mr. de la Renta himself and musings from around the office. While various other designers have adopted a social media presence, the mixture of brand representation and personality from Ms. Bearman make Oscar de la Renta a shining case study.

As the media landscape has changed, gone are the days of waiting to pull up photos on Style.com post-event. Now, magazine editors upload commentary and photos in real-time. With the help of the PR team, OdlR leveraged Twitter and Tumblr to encourage followers to use the hash tag #odlrlive. Instead of catching photos from the show or a video recap, viewers could stream the event live from simply logging on to Tumblr. More than 2,000 tweets popped up as a result, and Tumblr produced hundreds of posts utilizing the event-specific hash tag.

This trend seems to only be gaining momentum, as other major fashion houses try to get a piece of the action. Burberry announced their Spring/Summer 2012 collection would premiere on Twitter, even before the runway presentation at London Fashion Week. 

As public relations professionals are planning VIP events, this is a great practice to keep in mind. For invitees who are unable to attend, leveraging a social media campaign in conjunction with the event can still allow them to feel as though they are a part of the unique experience.

Search Advice: “Awesome Finds Awesome”

Monday, July 11th, 2011

As you may recall from our search blog post back in April, Google has introduced a new social search platform: Google +1. With the recent public launch of Google +1, it undoubtedly became a topic of great discussion driving  Social Media Club Chicago’s latest event on search and SEO. One comment from the night that really struck a chord with me was, “Start thinking less like a marketer, and more like a search engine”. As a marketer, I am perhaps a little overprotective of my craft; however, I firmly believe that that statement could not be farther from the truth.



As readers are shifting from consuming information through print outlets to online sources, search results and online readership has become arguably more important to media publications than even their print readership. PR practioners and marketers are now readily accounting for search as a daily responsibility, hiring staff with search and digital expertise; and regularly analyzing keywords and search results for their clients. Many agencies are now using this data on a daily basis to tailor press releases and messaging; and are producing digital press releases embedded with links and multimedia to help propel their clients to the top of the search results in their given categories.

The next big question then, is how social media will factor into this search evolution. With the incorporation of social media and Google +1 into search results, it seems like a natural progression that a user’s social media connections will have a hand in search algorithms. My personal belief is that a user’s network will soon directly affect a how a user’s search results are configured, delivering a set of search results specific only to that user.

For instance, if a consumer is searching online in a particular category – let’s say, mattresses – and his/her connections have recommended specific mattress brands over others; the user’s search results will then be rearranged to account for this information, rather than maintain a fixed sequence of search results with perhaps some Google +1 annotations, as search functions now. If this is indeed the case, companies will no longer be simply encouraged, but forced to engage in two-way conversations online, and take accountability for their brands. Otherwise, they will fall into the dreaded page two of Google’s search results (or worse).

To my earlier point, marketers and search engines are not separate, competing entities, but mutually beneficial, working to connect consumers with compatible results and brands.  As described by panelist and BARBRI director, Sean McGinnis, “Be awesome; awesome finds awesome”; and brands need to recognize this (if they do not already) to remain relevant and engaged with consumers. Consumers expect brands to be genuine and connected with them, and search engines are taking notice.

So brands, “be awesome”, and awesome will find you.

How Important Is Online Privacy To You?

Tuesday, June 14th, 2011

I would say a large percentage of the social media population is addicted to its services. However, it is Facebook that we would blame if our boss saw a picture of us heavily indulging in a Bulls’ win the night before a pitch or we would certainly blame Foursquare if a creepy cube mate joined us for lunch after discovering our check-in location. We consume social media but we are the first to complain when our lack of privacy tends to affects our personal lives.

For example, Location Based Services (LBS), the mobile technology that leverages geographical positioning, are one of the most used technologies in the ever-evolving world of social media. Useful services such as GPS navigation, weather alerts, traffic updates, restaurant info, and of course, check-in games, all fall under the title LBS. While researching for our office’s recent Digital Power Hour, I came across some interesting privacy concerns regarding LBS and turned it into the following quiz question:

Q: Rank the concerns of LBS users in order from most to least concerning.

The correct answer (which stumped all of our attendees) is as follows (note the #1 concern):
A: 1. Privacy/Stalking
    2. Not enough Deals/Coupons
    3. Mobile Battery Drain
    4. None of My Friends Use it
    5. Waste of Time
(Source: http://socialwayne.com)

Another privacy issue that really struck the office employees was in regards to a presentation on Google +1: Our audience initially thought Google +1 would show everyone what websites an individual had viewed, airing all of our Google-searching secrets. Our AE, Matt Koppelman, calmed the employees’ concerns by explaining that for Google +1 to work, an individual must make a Google profile and voluntarily select +1 so one’s friends can view their recommendation.

So naturally, I turned the audiences’ concerns about Google search privacy into a poll.

The results? Only 1 percent of contributors to the poll said they wouldn’t mind their search history to be viewed by others.


 

Google, Apple, Facebook, And Microsoft are no strangers to concerns regarding privacy safety, frequently appearing in the media over legal infringements. Facebook recently went as far as trying to hire a PR firm to draw attention to Google’s privacy practices (yeah- it didn’t go so well). Even the FCC and FTC are actively addressing LBS by holding a June forum amid growing concern about security and privacy for users of those applications.

Though we consumers believe we always have a right to our privacy, the evolution of technology will forever challenge the limitations to these rights.

Introducing Google +1: Implications for PR and Marketing

Tuesday, April 19th, 2011

Google +1 is a new feature within the Google Social Search platform that allows searchers to recommend (or “+1”) both paid and natural search results in a direct response to the Facebook “like.”

Only users signed into their Google profile will have the option to utilize +1 button to recommend that site, however, everyone who searches on Google will see these +1 recommendations.

How Does it Work?

This is the latest in a series of improvements designed to incorporate social media data within search results.  +1 is a direct evolution of a feature Google rolled out in February 2011 – an update that added several key components that cleared the way for +1.

  • •Added social annotations from co-workers and friends below results they’ve shared or created
  • •Added notes for links people have shared on Twitter and other sites
  • •Improved the capability for users to either connect accounts publicly with their Google profile, or privately in their Google Account

Social search results can rank anywhere on the page, and you’ll see who shared the result in the annotation underneath.

Like social search, the Google +1 button will appear within the page links on each Google search results page. Anyone with a Google profile can click the +1 button to publicly give a search result (organic result) or an ad (paid result) their recommendation to friends and contacts right within the search result screen.

Searchers who have a Google account but no Google Profile will see the personalized +1s but won’t be able to click the +1 button themselves and those users sans Google Profile or aren’t logged in will only see an aggregate total of +1s  -  “X people +1’d this page.”

The +1 button will appear next to each search result.

The +1 button will appear next to each search result.

A confirmation screen will appear and users will have the ability to “undo” and +1’s.

Implications for Marketers

While +1s will not be factored into either of Google’s organic or paid search ranking algorithms, they will likely have an indirect impact on a site’s PageRank by influencing click-through rates (CTRs) – a variable that is currently factored in.  Over the coming months, it will be crucial to monitor click-through rates (CTRs), cost per click (CPC) and ad quality scores to understand exactly how +1s impact a campaign – both in terms of performance and in cost.

+1’s initial impact will most likely be towards strong brands – those with a large fan base and brand equity- where the+1’s attract more clicks, improving search performance and creating a scenario where these brands fortify their position within organic search rankings.

Further making competition tougher for new brand launches or brand challengers is that brands with low +1 counts could potentially paying more per campaign just to maintain current PageRank position and traffic flow.

PR Implications

The rules for SEO-PR remain the same – utilizes PR content optimized with best practices for organic  search to leverage the power of search engines to link build and drive searchers to a client’s site.

However, content developers should realize that the +1 update has more in common with the “rules” for developing social media copy than it does pure SEO/SEM. In terms of historical use, +1 compares with Twitter – some users will become early-adopters and will use +1 frequently, while others will hang back, update less or be slower to adapt to the Google profile suite.

Google already uses data from many social platforms –most notably Twitter & Flickr- so creating content optimized for +1 in organic search should be treated like existing engagements – “ReTweet” for Twitter and “Like” for Facebook.

Accordingly, the +1 button for paid search (ads) can provide a legitimacy that will increase clickthough, exposing searchers to the intended messages at a higher rate. This, in turn, should provide an increase in organic search to move a site “above the fold” as its PageRank increases.

MSL POV

Google’s quiet layering of a user’s social network activity in search results means that an individual’s search results can be highly personalized based on their individual networks recommendations by simply linking a Google profile with Twitter, Facebook, etc.

This makes social activity even more important to the overall “findability” of content and SEO for brand efforts as personalized annotations increase the chances searchers will end up on your site help by indicating when ads and organic search results are relevant to them.

In order to take advantage of the added social layer, we recommend a Google +1 strategy centered on utilizing a brand’s current advocate base to maintain position amongst the competitive landscape

Once approved by Google, implementing a +1 button on content-centered pages, similar to the Facebook “Like” and Twitter “Follow” buttons, is a crucial step to provide ease of action for a brand’s followers.

As users will likely be more inclined to +1 a page if the have experience with the brand then they will be after seeing the search result alone, a three-step outreach series on existing owned and shared channels is also recommended.

  • •Inform – Alert consumers to the coming change. Demonstrate the ease  of which they can participate
  • •Update  – Once the Google +1 reaches full-release, provide the information to your fan base as a type of “go” call
  • •Ask – Activate the  consumer base

Afterward, brands develop a social customer relationship management (sCRM) strategy to encourage existing and new users with Gmail addresses to +1 their pages.

All ads will soon receive +1 buttons by default, so it is highly recommended that brands currently using or contemplating paid search activate a monitoring program specially designed to translate the impact of +1 on search. Advertisers will be able to see stats on how many people have +1’d their ads.