Posts Tagged ‘digital strategy’

Introducing Google +1: Implications for PR and Marketing

Tuesday, April 19th, 2011

Google +1 is a new feature within the Google Social Search platform that allows searchers to recommend (or “+1”) both paid and natural search results in a direct response to the Facebook “like.”

Only users signed into their Google profile will have the option to utilize +1 button to recommend that site, however, everyone who searches on Google will see these +1 recommendations.

How Does it Work?

This is the latest in a series of improvements designed to incorporate social media data within search results.  +1 is a direct evolution of a feature Google rolled out in February 2011 – an update that added several key components that cleared the way for +1.

  • •Added social annotations from co-workers and friends below results they’ve shared or created
  • •Added notes for links people have shared on Twitter and other sites
  • •Improved the capability for users to either connect accounts publicly with their Google profile, or privately in their Google Account

Social search results can rank anywhere on the page, and you’ll see who shared the result in the annotation underneath.

Like social search, the Google +1 button will appear within the page links on each Google search results page. Anyone with a Google profile can click the +1 button to publicly give a search result (organic result) or an ad (paid result) their recommendation to friends and contacts right within the search result screen.

Searchers who have a Google account but no Google Profile will see the personalized +1s but won’t be able to click the +1 button themselves and those users sans Google Profile or aren’t logged in will only see an aggregate total of +1s  -  “X people +1’d this page.”

The +1 button will appear next to each search result.

The +1 button will appear next to each search result.

A confirmation screen will appear and users will have the ability to “undo” and +1’s.

Implications for Marketers

While +1s will not be factored into either of Google’s organic or paid search ranking algorithms, they will likely have an indirect impact on a site’s PageRank by influencing click-through rates (CTRs) – a variable that is currently factored in.  Over the coming months, it will be crucial to monitor click-through rates (CTRs), cost per click (CPC) and ad quality scores to understand exactly how +1s impact a campaign – both in terms of performance and in cost.

+1’s initial impact will most likely be towards strong brands – those with a large fan base and brand equity- where the+1’s attract more clicks, improving search performance and creating a scenario where these brands fortify their position within organic search rankings.

Further making competition tougher for new brand launches or brand challengers is that brands with low +1 counts could potentially paying more per campaign just to maintain current PageRank position and traffic flow.

PR Implications

The rules for SEO-PR remain the same – utilizes PR content optimized with best practices for organic  search to leverage the power of search engines to link build and drive searchers to a client’s site.

However, content developers should realize that the +1 update has more in common with the “rules” for developing social media copy than it does pure SEO/SEM. In terms of historical use, +1 compares with Twitter – some users will become early-adopters and will use +1 frequently, while others will hang back, update less or be slower to adapt to the Google profile suite.

Google already uses data from many social platforms –most notably Twitter & Flickr- so creating content optimized for +1 in organic search should be treated like existing engagements – “ReTweet” for Twitter and “Like” for Facebook.

Accordingly, the +1 button for paid search (ads) can provide a legitimacy that will increase clickthough, exposing searchers to the intended messages at a higher rate. This, in turn, should provide an increase in organic search to move a site “above the fold” as its PageRank increases.

MSL POV

Google’s quiet layering of a user’s social network activity in search results means that an individual’s search results can be highly personalized based on their individual networks recommendations by simply linking a Google profile with Twitter, Facebook, etc.

This makes social activity even more important to the overall “findability” of content and SEO for brand efforts as personalized annotations increase the chances searchers will end up on your site help by indicating when ads and organic search results are relevant to them.

In order to take advantage of the added social layer, we recommend a Google +1 strategy centered on utilizing a brand’s current advocate base to maintain position amongst the competitive landscape

Once approved by Google, implementing a +1 button on content-centered pages, similar to the Facebook “Like” and Twitter “Follow” buttons, is a crucial step to provide ease of action for a brand’s followers.

As users will likely be more inclined to +1 a page if the have experience with the brand then they will be after seeing the search result alone, a three-step outreach series on existing owned and shared channels is also recommended.

  • •Inform – Alert consumers to the coming change. Demonstrate the ease  of which they can participate
  • •Update  – Once the Google +1 reaches full-release, provide the information to your fan base as a type of “go” call
  • •Ask – Activate the  consumer base

Afterward, brands develop a social customer relationship management (sCRM) strategy to encourage existing and new users with Gmail addresses to +1 their pages.

All ads will soon receive +1 buttons by default, so it is highly recommended that brands currently using or contemplating paid search activate a monitoring program specially designed to translate the impact of +1 on search. Advertisers will be able to see stats on how many people have +1’d their ads.

Balancing the equation: Media math is hard to reconcile if you’re speaking a different language

Monday, August 2nd, 2010

Every digital strategist with dreams of running big high-awareness-front-page-of-Yahoo!-with-full-social-integration promotions is gunning for “TV money.” By TV money, I mean the kind of money that 30-second TV spots traditionally cost to both create and run — hundreds of thousands of US dollars for the creative, and several million for the prime time spots it will fill.

The fact is, TV isn’t what it used to be—which means the dream of snagging TV’s abundance of wealth is more alive than ever. TV dollars are finally transforming into digital dollars, but there’s still a ways to go.

One of the barriers digital had to overcome to unlock TV dollars was making sure that CMOs were comfortable speaking the language of TV: rating points and reach. When trying to build awareness for a brand or a product, and getting a piece of the marketing budget, these metrics were (and still are) the keys to the castle.

Digital strategists traditionally talked about impressions, clicks and engagement. This made it very hard to evaluate the marketing mix across channels. Do TV households equate to impressions? For that matter, what is an “impression?” A “cookie?” A “visitor?” What is the value of a click compared to an eyeball? CMOs had to educate themselves on these questions before shifting the dollars around.

Fortunately, these questions have largely been settled. Over the past several years, digital marketers raised (or lowered, depending on your perspective) the level of its discourse and began speaking in the same language as traditional channels. Thus, the language barrier was removed. The net result? Banner ads for every awareness campaign.

Today, when it comes to digital marketing, it’s all about social media. And as a result of public relations firms taking the lead in the social media space, a fresh marketing discipline is now sitting at the table during the creation process of awareness campaigns.

PR is no longer relegated to only issuing press releases and launching events – social media has thrust us into the spotlight. But PR metrics differ from other marketing channels such as TV, print and traditional online campaigns.

As a result, digital public relations practitioners are going through a similar transformation that digital did several years ago as it tries to reconcile its metrics with the other big marketing channels – TV, print, online, and radio (out-of-home has its own measurement issues to contend with). At the heart of the issue are the definitions of “reach” and “impressions.”

In traditional media math, an ad impression is a single instance of an advertisement being displayed. In order to compare ads across mediums, impressions are measured by their CPM, or cost per thousand. (The ‘m’ comes from mille, Latin for thousand.) “Reach” is the total number of unique people (or households in the case of TV) exposed to an advertisement during a set period of time.

In public relations, we do things a little differently. ”Impressions” represent an opportunity to see an inclusion or mention of a brand or product – this is what other channels would call as “reach,” or “circulation.” This does not account for the percentage of the audience that actually viewed content. Compounding the issue, many PR practitioners use a multiplier on impression numbers to account for pass-along readership or to quantify the credibility PR has over advertising.

This practice can lead CMOs to discount or dismiss PRs effectiveness, as they simply can’t compare PR CPMs apples-to-apples against other mediums when it comes time to allocate dollars.

To command larger marketing dollars, PR as an industry will need to reconcile its media accounting practices with the larger marketing community. This will be challenging and will require education. But it will help unlock more of those “TV dollars” and will ultimately be worth the effort.

Got some war stories about translating media metrics from one discipline to another? Let us know in the comments section.