Posts Tagged ‘MSLGROUP’

Taking an Agency First Date with the Summer Insiders Challenge

Tuesday, April 9th, 2013

Have you ever wished you could have a ‘first date’ with a job before saying ‘yes’ to that next career move? Anyone with a few years of professional experience has come to cross-roads in their career where they seek affirmation to make a change. The unknown is scary, right?

Last week MSL Chicago provided a sneak peek into PR agency life during its Summer Insiders Challenge. This annual, agency-wide initiative operates as a win-win: providing college students a high-energy, valuable learning experience and giving PR managers at MSL Chicago a day to meet (and evaluate) the next generation of PR pros.

The students engage in several sessions where they work as teams to deliver ‘real-time’ recommendations. This includes everything from coming up with media strategy and pitch angles, to development of a creative brief to interviews. It’s like a first date – PR agency style!

Last week’s activities found me reflecting on the anticipation felt by both sides of the recruitment (or dating) stage: the potential intern and the hiring manager.

I found similarities between this trial process as an intern similar to the early stages of dating. And, who doesn’t love comparing work situations to dating? Here goes:

First Impressions Last.

Think of how much debate goes into the attire, the opening line and the level of information sharing on a first date. You should consider this same level of detail as you prepare for an interview, or first, second or third internship position.

Tell Stories Not Laundry Lists.

Have you ever told a date: “I’m a great leader, I do so many activities and I am a total ‘people person’…”? Probably not. Providing a laundry list of skills does not demonstrate your value and why you are prepared to be an intern. Tell a story about your experience and professional pursuits, not a verbal recap of your resume.

Be Professional, But Real.

Similar to the first point – nobody forgets a first impression so keep it professional, but don’t hesitate to give a sense of what gets you going. You wouldn’t send a template email (or more likely text/phone call) to follow up a date; you would talk about something that sparked your interest in the person and why you want to see them again. Think about the same personal connection on the job. Finding the balance of personable and professional is difficult, but possible.

On the hiring manager side, we always hope we make the right decision on who we select, like dating. I’ve hired many interns during my career, and gone on a few first dates too. I won’t speak to what I look for in a dating relationship here. Instead, here are thoughts from a manager’s perspective:

Look for Learners.

You want teammates with a desire to dig into their work. People who like to learn new things and quick! A hunger for learning can’t be taught. Things that can be? Cision skills, media list formatting, and even writing and pitch styles.

Resumes Are Only a Starting Point.

A piece of paper cannot summarize someone. In a dating context, this compares well to online dating. I doubt people pay for online dating with the objective to ignore profiles that don’t meet all the needs they have for this ‘perfect person.’ I try to consider resumes in the same light – focus on a few core criteria and factor in other information sources such as writing samples, references and what you can find online (we cyber-sleuth people we’re dating, right?).

Focus on Fundamentals.

Similar to the desire to learn, you want people with strong, fundamental PR and communications skills. Can they write? Do they enjoy learning new things? Are they news-minded and a solid communicator?

And, in post-‘first date’ fashion, there has been lots of buzz around the office since we met our impressive 13 potential interns last week! The excitement reminded us all of what we love about PR – the pursuit of new relationships, opportunities and shared ideas.

It will be a tough decision to determine which three interns join MSL Chicago for the summer. Thanks to all the candidates who participated, truly an impressive 13.

PRSA Midwest Conference Video: Modern Day Crisis Communications

Thursday, July 26th, 2012

On July 19, the first PRSA Midwest District Conference was held at Loyola University in Chicago. Our senior vice president of crisis and issues management, Jack Yeo, co-presented at the event with the director of media relations at North Park University, John Brooks. The title of the presentation was “The Eight Laws of Modern Day Crisis Communications.”

In their presentation, they outlined several steps that companies can take to prepare for a crisis, respond to a situation and recover from a crisis event. Below is an excerpt from the presentation. In this video, Jack shares a number of steps for organizations to consider as they prepare for a crisis.


Uploaded with ImageShack.us

MSL Expands Global Reach in a Growing Market; Acquires Poland's Largest PR Agency

Wednesday, December 7th, 2011

We recently announced that MSLGROUP has acquired Ciszewski Public Relations, Poland’s largest PR agency. This was an announcement dear to my heart: I am a first generation Polish American, born and raised in New Britain, Conn, who moved to Chicago to further expand my young career in public relations. Fortunately enough for me, both areas have a very large and warm Polish community. In fact, Chicago has the second largest Polish population in the world, second only to Warsaw.

MSL Chicago welcomes CEO Jerzy Ciszewski and COO Sebastian Hejnowski and their team to the MSL family. Ciszewski and Henjnowski are clearly experienced experts in strategic consulting, management, and corporate communications.

With the acquisition of Ciszewski, MSLGROUP is now the largest agency network in Poland, a market at the heart of dynamic Central and Eastern Europe. And, it is no surprise that Ciszewski PR has grown significantly over the last several years. Poland joined the European Union in 2004 and its economy is booming. The nation constitutes half of new Europe’s economic potential reflected by the Gross National Product. They are a country that has best dealt with the economic crises. I encourage you to view this animated film about how a country which 20 years ago underwent a radical transformation of economic system became a steadily developing member of an exclusive economic club, the European Union.

It is thrilling to hear about the expansion and MSLGROUP’s continued boundless opportunities in global initiatives and marketing. Many of our clients in Chicago are expanding their marketing activities overseas to include emerging markets in Europe, Asia and Latin America. I’m quite excited.

Serdecznie Witamy!

Welcome to Our Colleagues at Schwartz MSL

Friday, September 16th, 2011

We’re very proud of the growth MSL Chicago has experienced over the past four years, more than doubling the size of the office with the help of an impressive roster of clients who share our mutual interest in bold work and a smart, energetic team who share a passion to be boundless in all we create.

This week, we are even more excited about the future of MSLGROUP. We are proud to announce that Schwartz Communications, one of the world’s top independent tech and healthcare agencies, has joined MSLGROUP as result of its acquisition by the Publicis Groupe. Details of the acquisition can be found in the full release here.

Renamed Schwartz MSL, the firm, which has nearly 200 employees in offices located in Boston, San Francisco, and Europe, has a roster of over 200 clients and a deep expertise in the healthcare sector as well as the enterprise, emerging, clean and bio technology spaces. The shop also has substantial service offerings in consumer, social media and financial services.

This acquisition is MSLGROUP’s sixth globally and second in the Americas in the last year. And it not only increases the service offerings we can provide our current and potential clients, but it will significantly increase our scale globally allowing us to provide more efficient and effective service to marketers around the world.

MSLGROUP now has over 800 employees in the Americas and more than 3,000 people in 83 countries across the globe. And coupled with the recent global acquisition of 20:20 MSL in India, this acquisition provides MSLGROUP with global and formidable technology capabilities equipped with best-in-class talent that can service your technology and healthcare communications needs around the globe.

Schwartz’s Boston operation will merge with MSL Boston to form Schwartz MSL Boston, now the largest PR agency in the New England market with nearly 110 employees. Its San Francisco office will join with MSL San Francisco to become Schwartz MSL San Francisco, the second biggest tech agency in the market with nearly 70 people. MSLGROUP now also becomes a major presence on the West Coast with over 160 employees in four offices—SF, LA, and Seattle.

I’ve followed the Schwartz agency for years and have always been impressed with their growth and the quality of their people. They’ll be a great fit with our culture and dramatically enhance our capabilities. So to our new colleagues at Schwartz MSL— welcome to the MSLGROUP family.

Building Long-Lasting Media Relationships: Earning Your Media Relations Stripes

Wednesday, September 14th, 2011

Media relations has long been a cornerstone of public relations, however the question still remains: how do you develop these long-lasting media relationships PR professionals pride themselves on owning? At PRSA Chicago’s latest Young Professionals Network (YPN) workshop, the panel of media experts on both sides of the fence spoke to just that.

The YPN panel (pictured above, from left to right) featured: Kathryn Janicek, executive producer at NBC Chicago; our very own Christie Shein, senior account supervisor and media specialist at MSLGROUP; and Michael Lev, associate managing business section editor at Chicago Tribune. The three shared their perspectives and challenges, reiterating that the PR-journalist relationship can be mutually beneficial. Here are some key takeaways from the workshop:

Use Common Sense

The media are not unlike PR practitioners. Their email and voicemail boxes are filled to the brim daily and they are hard-pressed to throw together an entire newscast or story under tight time constraints. So, when you begin questioning whether your pitch letter is too long, or if you should write another follow-up email, step into their shoes for a second. Chances are, if you wouldn’t like to be contacted that way, neither will the media.

Get to Know Their Beats

One of the key frustrations the panelists expressed was that many PR professionals lack any familiarity with the reporters and outlets they pitch. If you are pitching stories that are not relevant or appropriate for a given reporter or publication, not only are you wasting his/her time, but your own. By simply keeping up with the reporters’ work on a regular basis, you can better tailor your pitches and earn greater traction from the media. If you are still unsure, just ask them about their beat in an email.

Stay Ahead of the News

It may seem rather intuitive, but you must keep up-to-date on the news relevant to your clients. Michael shared with us how his team was rushed to find an expert to comment on the recent Steve Jobs resignation story, and how he was hitting dead ends with local academia experts leading up to his evening deadline. Fortunately, a PR contact from University of Southern California was keeping tabs on the news; and reached out to Michael just in the “nick of time” with an industry expert and former colleague of Jobs, earning the school a feature in the Chicago Tribune story.

In the digital age, relevancy is paramount and PR practitioners must use tools like RSS feeds and Twitter to stay ahead of the stories. You must be able to pitch your clients at the “drop of a hat”, because by the next morning, that story is already old news.

The PR industry preaches a mentality of transparency and partnership with media and the YPN panel expressed that although it can be a rare, this alliance does exist. Simply by using some common sense, familiarizing yourself with your media contacts and keeping on top of the news, you can earn your stripes as a media relations powerhouse and build life-long relationships with the media, like our own Christie Shein.

For more media relations tips from the workshop, visit the YPN Facebook page.

The Road Ahead for MSL Interns: Past, Present and Future

Friday, June 3rd, 2011

It’s rare when you find a corporate blog post dedicated to a former employee, and rarer, still, when it’s done to brag about a person who has left to seek her fortune elsewhere. But, this was no ordinary employee and she left for no ordinary company.

Rachel Handler joined MSL Chicago the summer of 2009 having bested eight other intern finalists in the annual MSLGROUP Intern Challenge. The University of Michigan graduate and Chicago North Shore native immediately established herself as a superstar, rising quickly through the ranks. Her ability to wage war on any challenging assignment was only matched by her sunny disposition that, seemingly, never ceased.

Earlier this year, Rachel did what countless other young people often do after several years of sharpening their career focus –  she left for a job that would allow her to concentrate her time and considerable talent on writing…at one of the hottest social media companies in the world – Groupon, based here in Chicago.

And this past Sunday, I was able to catch up on her in a New York Times Sunday Business story on the fabulous writers of Groupon – including a former MSL Chicago intern who was a pretty good account executive, too. Wherever Rachel’s career takes her, I’m betting somebody reading this blog will have a chance to work for her some day. And, they’ll be very lucky. Maybe it will be me.

My first internship was through the Walt Disney World College Program in 1983. I was responsible for creating hometown stories from among the more than 500 interns that spring.  I had no idea where that path would take me, only that I absolutely loved what I was doing. Days of uncertainty were constantly mixed with promise and new challenges to conquer. It is, still, one of the most exciting times of my career.

Since Rachel joined the firm nearly two years ago, we’ve had more Intern Challenge winners who have earned a full-time jobs with us. The new interns always remind me that the start of a career is like laying the foundation for a building that exists in a personal vision yet undefined. Next week, we welcome the summer class of 2011. New adventures – new careers – await them.

Digital Trends from SXSW Interactive 2011 (Part 1)

Thursday, March 17th, 2011

SXSW Interactive 2011 was a whirlwind. Equal parts inspiration, education, networking frenzy and frat party, this year’s attendance up 40 percent (est.) which overwhelmed just about everything from internet connectivity to the participants themselves. An event of this scope is impossible to sum up neatly, so rather than try, here’s a few trends I picked up on.

1. Gaming the system

Seth Priebatsch, “Chief Ninja” at SCVNGR, gave a great presentation on the “game layer” which was both inspirational and insightful. SCVNGR is like a Groupon or Gowalla, but with more focus on rewarding actions by incorporating game style rewards into real world activities. He made a compelling case that while the social layer has defined the last decade, the game layer will define the next one and will have make an even bigger impact on our lives.

The premise is simple, everything in life can be viewed as a game. People like playing games because they tap into deeply ingrained motivational triggers. If we can align our goals with sound gaming mechanics like reward schedules, inclusive ownership and communal game play, we can solve everything from cheating in schools to global warming to selling more deodorant.

This notion of communal game play was a common thread through much of SXSWi and showed up in surprising ways. Even personal improvement got a community game play makeover. ‘Life hacking’ threaded through panels like “Can the Internet make us happy?” where Veer Gidwaney discussed Dailyfeats which views life as a series of daily accomplishments that earn, wait for it… real-life rewards. Completing tasks like getting up at a decent hour or eating fruits and vegetable can earn you a gift card.

Charities and social action fit nicely into this thread. A multitude of “Greater Good” panels discussed practical ways of leveraging communities and moving from Corporate Social Responsibility to Corporate Social Value so companies can make money by doing good. In other words, aligning with sound gaming principals.

SXSWi and its participants weren’t all talk, they put their money where their mouse is. Powered by CasueVox, the SXSW4Japan site launched within 24 hours of the beginning of the disaster, and raised over $50,000 after 3 only days. This is a great example of Real Time Engagement Marketing for Good executed flawlessly and should be viewed as a case study.

SXSW4Japan

2. Moving beyond the keyboard
Between Augmented Reality (AR), touch screens, device convergence (and operating system divergence), Kinect’ed TVs one thing was clear, how we interface with computers and data is changing fast. First the obvious, tablets, are in widespread use. Excluding smart phones, I’d guess that about 40 percent of the screens being used to blog/like/comment/tweet/note were iPads and a handful of tablet competitors.

Touchscreens were ubiquitous and utilitarian. Multiple panels explored the new design challenges this presented. Microsoft’s Kay Hoffmeester noted that we’re in the very early stages of touch interfaces and are limited by our ability to envision new ways of interacting with computers.

Combining touch gesture interfaces with augmented reality is where the magic happens. Panels with titles like “Non-Visual Augmented Reality and the Evaporation of the Interface” and “Augmented Reality for Marketers: Future of Consumer Interactions” explored what the “outernet” will look like. Augmented Reality allows us to view imagery and information on top of the real world which has widespread implications.

Right now we have clunky implementations like Yelp Monocle and the Layar AR browser which require users to hold up a phone to view AR. But at least two speakers swore we’ll soon all be wearing goggles which superimpose keyboards, data and inevitably advertising on top of the real world. The value beyond seeing restaurant recommendations is clear when you see Word Lens in action, which translates words on the fly.

Word Lens In Action

Devices like the XBOX Kinect brought this brave new world back to earth and made it all seem achievable. Hacking the Kinect for serendipitous entertainment was a huge hit at the Frog Design Party. Now picture Kinect-like devices all over your house. No more remote controls. Just a few finger swipes in the air. Put on your AR goggles and you’re living in Snowcrash.

3. Community and Location-Based Services are still the killer apps
Even if the social layer is old hat, it was still a big part of the program. Now that social media is de rigor and part of every discussion, the focus is on refinement of tactics, usefullness and increasingly sophisticated uses for applying data from the social graph. The trade show was chock full of new ways of managing and leveraging social data and connections at the enterprise level. Phrases like “leveraging Facebook’s aggregated credibility score” were thrown around causally. Many tools for organizing social group communications were being hyped and seen in action in the wild. Some popular tools included:

  • GroupMe which lets users start groups with the people already in their contacts. When a message is sent, everyone instantly receives it, like a private chat room that works via SMS on any phone. This was great for herding the cats to parties and networking events.
  • LocalMind is a bit like a mashup between Yelp and Quora.
  • Crowdbeacon was another similar service just brought to my attention.

These tools all lost their value when the phone and internet connections slowed to a crawl. Phones became the only reliable working tool. Surprisingly, my calls never got dropped.

Looking Back at 2010

Thursday, December 23rd, 2010

To say 2010 was a busy year for MSL Chicago is a major understatement. It was a great year, but busy. Since Top 10 lists are always in style at the end of the year, I thought it would be appropriate to create our own. Here is a quick recap of some of the MSL Chicago 2010 highlights:

1. Going Green. In September, we hosted the Sustainability Leaders event with colleagues from NativeEnergy, Motorola, and Natural Capitalism Solutions to share thoughts and best practices on communicating a strong sustainability story to internal and external audiences.
2. Silver Anniversary. Senior vice president, Nancy Brennan, reached the 25-year milestone of working at MSLGROUP, an unheard-of accomplishment in the agency business.
3. Adding to the Trophy Case. MSL Chicago won numerous awards for our work on the Kellogg School of Management at Northwestern University and other clients. Our managing director was also named PR Professional of the Year from PRSA’s Chicago chapter.


4. Libations and Learning. We sponsored the Social Media Club event in September at the Palomar Hotel. Jason Steinberg, vice president of digital strategy, presented and discussed social media trends, infographic design, and intersections with PR, followed by cocktails and networking.
5. A Fond Farewell. Congrats to our finance manager of 38 years, Judy Huisman, who is now enjoying retirement and some extra time with the grandkids!
6. Digital Roundtable. We hosted an expert panel from the MSLGROUP network to share digital insights and real-time engagement best practices, including Jason, Lori Laurent Smith and Webster Lewin.
7. Moving on Up. Our staff has gone through a number of well-deserved promotions— most recently Christiana Brenner, to vice president, consumer practice, and Dawn McKenzie to vice president, corporate branding.


8. New Brand. This fall, the company launched the new MSLGROUP brand to tightly unite our capabilities and resources across the agency to meet the rapidly changing needs of clients and marketplaces.
9. Growing the Client Base. The Chicago client list continues to grow with the addition of Sealy, Masco, Verve Living Systems, Ronald McDonald House Charities of Chicagoland and Northwest Indiana, and many other leading organizations and brands.
10. Growing the Leadership Team. Adding new clients means adding new leadership, and we’re very happy to have brought on Joan Cetera (SVP, consumer practice), Jason Steinberg (VP, digital strategy), Kevin Metz (VP, corporate branding), and Katie Feltz (VP, consumer practice) to lead the account teams!

Highlighting a year’s work in one blog post doesn’t seem to capture all of the accomplishments of 30 people…but reflection is an important step in assessing our focus, our direction and our opportunities for the future. We’re looking forward to 2011—and happy holidays to our clients, colleagues and friends.